Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
訪訪客用戶Room and service great but no shampoo, why? We had to get a room, wasn't planned so we didn't have supplies packed at least there was soap but I had dirty hair not happy about this
訪訪客You get what you pay for. The room was moderately clean. It was supposed to be a non-smoking room, but someone had obviously disabled the smoke alarm and there was an ashtray in the room.
The staff were helpful with everything, which made a difference.