在克羅地亞斯普利特-達爾馬提亞縣，設有停車場的飯店

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

房東很貼心，總是麪帶微笑，以禮待人。我們大熱天趕到酒店辦入住時，房東先給我們送上好喝的冰檸檬水。花園很漂亮，有很多躺椅和沙發牀，我們很喜歡傍晚時分在花園看書聊天。附近幾十米就有超市、魚市場、郵局和麵包鋪。走去渡口或巴士站10分鐘左右，走去尖角沙灘大概20-30分鐘。

這是位於老城區小巷的親密5-room,因此汽車不能把乘客送到門口。從機場到港口汽車站,方便搭乘8歐元的班車,從那裏,馬卡倫工作人員會與您見面,並協助您將行李送到酒店,步行即可到達。 早餐是點菜,對於這樣一個小機構來說,這是預期的,包括3個課程 - 糕點/烤麪包,冷切的雞蛋,以及甜點,茶咖啡和/或果汁補充。食物在數量和質量上都足夠了。 我的房間足夠舒適,雖然有兩個問題值得注意: * 而不是平坦的棉牀單,有一個合適的牀單,看起來像球衣,看起來更像牀墊保護器。這是起球和粗糙,與遠光滑的棉被套形成鮮明對比。當我提請工作人員注意這一點時,他們解釋說這是酒店的標準。雖然它不影響我的睡眠質量,但牀單的粗糙度並不完全令人愉快 * 在浴室,淋浴安裝在腰部高度,因此,要麼必須用一隻手握淋浴,或者,如果需要使用雙手洗,那麼,在淋浴時,一個人必須蹲在淋浴的支架下。不是特別方便。 總的來說,舒適的住宿,位置便利,由友好和關心的伊萬和馬里奧加強。

Great location, view was amazing and room was clean and nice furniture ! -Staff was very absent and you need a key to get in the hotel and in room. we forgot our key in our room and realised after dinner around 11pm and even though staff should be in hotel until 3am : no one was there . We had to contact by phone only but being Canadian we didn’t have a working phone . We almost slept outside. . We got help from neighbour restaurant. - staff supposed to start again at 7 am ; we left at 8 without checking out as again there was no one . - my daughter got her EarPods stolen in our room we could locate them with the Apple app and could see exactly where they were . Again no staff at all in hotel to tell them cleaning person stole. (We are SURE 100% they were stolen as they didn’t leave the room we never brought electronics with us anywhere and the location they were at was 7km away from hotel where we had never been. - they offer steaming service, I wanted to use it but they told my it took 1 week to fet my clothing back .. we were there for 4 days. Staff offered to bring a steamer to my room so I could do it myself . They never brought it… -there was a beautiful terrace on the 4th floor but we only found out about it on our last night . - we wanted to go to a beach and the staff said it was a 45 min walk and that’s only way to go. We walked . Finally when we got there .. we could have takes a trolley for 3euro …. We took it to come back. -

親 - 離金門很近,很容易找到。入住很簡單。房間在地面的一樓,所以把我們的行李擡上去不是最困難的事情。 Con - (1)實際房間看起來與網上的圖片完全不同,網上的圖片(以寬鏡頭模式拍攝)顯示房間更大更明亮,而房間實際上很小,光線相對差。對一個人來說,牀實際上是離門的兩個腳印,我們正努力尋找空間打開行李。 (2)房間裏的一張牀實際上是一張沙發牀,但我們預訂時物業沒有聲明這一點。我們花了很多時間試圖預訂不使用沙發牀但實際牀的地方,所以我們忍不住覺得我們被誤導和歪曲了。 (3)有點噪音,物業就在馬路旁邊,附近有酒吧,有時有一些吵鬧的年輕人。 (4)設施極簡。椅子只有一把,桌子很小。其他都基本。儘管名字和照片,但沒有什麼豪華。 (5)酒店沒有電梯。 如果我們有第二次機會,我們就不會選擇這個財產。

不錯的酒店,但只有你能每晚250歐元左右才能買到 - 再說了,它可能很貴,但嘿,這是Hvar,沒有什麼便宜的 房間很好,空調效果很好 早餐很好,Marko和他的團隊真的超越了 位置很好,就在一個小海灘上,免費,但需要租用椅子,沿着木板路步行10分鐘到老城區 現在壞的 前台似乎並不真正關心客人,實際上很粗魯 第二天,當我們問接待處時,香港沒有來,我們被告知我們是否要求香港?當我們有它之前的一天,這真是奇怪的事情 然後花了幾個小時才打掃房間,並跟進毛巾和肥皂的訪問 最後一天我們離開行李,安排了免費渡輪接送行李服務(直到你到達才知道)我們問行李什麼時候離開,所以我們可以先換說3.30pm,當我們3點回來行李不見了他們說對不起,我們很忙,所以我們不得不穿着泳衣走到渡輪,因爲我們計劃換衣服 這只是一個小問題,但展示了他們真的不在乎,說出他們喜歡什麼

Fantastic hotel, 5 minute walk from the ferry terminal and bus station. The resort is small but makes for a quiet holiday which is exactly what we were looking for. We were upgraded to the harbour suite which is a stunning room, although no balcony, didn’t bother us, just to make others aware. Shower gel and shampoo are Ritual branded and smell lovely. The food is fabulous, breakfast is buffet style and dinner (for half boarders) is chosen off the menu. Really high quality and believe they were Michelin recommended for 2024. They even gave us a breakfast bag as we were checking out very early. The staff are fantastic, very friendly and can’t do enough for you. This was the case from reception, restaurant to the roof top bar. All were great. The rooftop bar was a brilliant place to sit and watch the sunset and the ferry coming and going. The pool is covered and heated with a separate area for sunbathing. There’s also a couple of saunas you can use. The smallest gripe, it would be good to trim the top of the trees which blocked the view from the sun terrace. Would absolutely stay here again for a chilled and relaxing holiday.

非凡的住宿 酒店設施一流 比不少五星級酒店還要好 早餐是我從未試過那麼好的 可以望着太陽吃早餐 所有服務員都十分熱情 前台服務極好 願意跟不少顧客溝通 步行五分鐘內就可以到海灘 舊城 無與倫比

由於我們原來的酒店沒有預訂,這是一個匆忙的預訂。通常我花相當長的時間通過評論等,但與阿祖爾宮(酒店?)這是一個需要的情況。 不幸的是,雖然我們預訂了豪華雙人間,但我們認爲它與類似的4星級酒店豪華客房不匹配。我向前台提到這一點,但他們並不真正感興趣。 感謝我們幾乎處於分裂的中心,空間很高,但是小巷的景色,塗鴉一個空的迷你吧,甚至沒有插上插頭,令人惱火的昏暗燈光,我想從空調確保房間不是完全黑暗。試圖關閉它沒有成功後,我去了接待處,接待處有一張有電話號碼的紙條可以打電話。我放棄了,回到房間,試圖把毛巾扔在上面。 也沒有酒吧,雖然幾分鐘內有幾個酒吧。 總體令人失望。