發現中國之美,探索世界精彩

發現中國之美,探索世界精彩

精選中國及全球優質旅遊產品。從經典地標到隱密寶藏,只為您呈現最值得體驗的旅程。

發現中國之美,探索世界精彩

發現中國之美,探索世界精彩

精選中國及全球優質旅遊產品。從經典地標到隱密寶藏,只為您呈現最值得體驗的旅程。

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We are always here to help

We are always here to help

Our outstanding customer support is available 24/7. Contact us via chat or phone.

Special Circumstance Cancellation Service Guarantee

Special Circumstance Cancellation Service Guarantee

Trip.com will then make every effort to assist the user in negotiating the cancellation of their trip. If a user is unable to travel due to unforeseeable medical conditions (e.g. death, pregnancy, broken bones, or hospitalization), they shall provide all supporting documents within one week of submitting their cancellation request.

Emergency Assistance

Emergency Assistance

Trip.com will provide 24/7 emergency service to ensure the trip goes smoothly. If the user experiences a loss of baggage or ID during the trip, or their trip is affected by accident or illness, Trip.com will also endeavor to provide whatever assistance is necessary.

Advance Compensation

Advance Compensation

Trip.com practices a policy of providing advance compensation for all its businesses. Trip.com will investigate any complaints raised by users and, if it is verified that Trip.com is at fault, will provide compensation in advance.

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常見問題

You can find your account information on both the Trip.com website and app.

App:
Sign in to your account
Go to "Account"
Tap the profile picture next to your name

Website:
Sign in to your account
Click the profile picture in the top right of the page > Click "Profile"
You can opt in to Trip.com emails on either the Trip.com website or app.

App:
Sign in to your account
Go to "Account"
Select the icon in the top right of the page to enter "Settings"
Find "Email Notifications" and toggle on the notifications you're interested in

Website:
Sign in to your account
Click the profile picture in the top right of the screen
Click "Subscriptions" and select the notifications you're interested in
You can see details about your Trip Coins on either the Trip.com website or app.

App:
Sign in to your account
Go to "Account"
Tap the rewards section underneath your name

Website:
Sign in to your account
Click your profile picture in the top right corner of the screen
Select "Trip Coins"
For information about your promo code discounts and validity periods, please go to the "Promo Codes" page. You can find the full terms and conditions for your promo codes on this page.
Promo codes can be used to either get instant discounts on bookings or earn extra Trip Coins when you book. They are exclusive to Trip.com members.