Stayed in the Deluxe Signature Tent. Upon check-in, I was charged an additional fee for two children, and the explanation at that time was ”250 baht per child (about 7 USD) with breakfast included”. It's fine, and I paid 500 baht for 2 kids. However, when I asked for an extra bed in the room, the front woman staff told me ”800 baht per person including breakfast” and tried to charge me an additional 1,600 baht (about 45 USD). I asked her why she whold charge me 800 baht including breakfast just for asking for a bed again when I had already paid 500 baht for the two kids together including breakfast. However, she responds with a derisive laugh, saying that it is also written in Agoda. However, no matter where I looked on Agoda, the price and conditions were not clearly stated, and when I told her and other staff there about this, I don't know if they couldn't understand my English or were too lazy to respond, but they turned their heads to the side and kept repeating ”800 baht per person” without even trying to listen to me. Finally a man who could handle the situation came out and explained to me that if we needed a bed, it would be 800 baht per person, and if not, it would be 250 baht per person. He said, ”I think one extra bed per room is fine, so you only need to add 550 baht.” I agreed and requested the extra bed. When I returned to the room, I found just a sheet and a pillow on the small sofa that was originally in the room. (Not a sofa bed, but really just a sofa). In short, they made us pay 15 USD for a bed sheet, which did not contribute at all to the child's sleeping comfortably. Other than that, the level of breakfast was not at all worth the money (several items on the buffet plates were gone and when I asked for extra items, I was told they were already out of them). If you are looking for at least the level of service for the price you paid, I would recommend choosing another hotel.
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