發布於 2026 年 10 月 15 日|特大床套房,帶私人泳池別墅(3人)
k_fr_23
7/10 – Beautiful, modern villa, but disappointing service and a few practical issues
We stayed for three nights in Villa 3, the ground-floor villa with a private pool. Our first impression was excellent. Everything was modern, spotless, and beautifully maintained. The villa smelled lovely, the minibar was well stocked, and even small details, like the outdoor shower for rinsing sand off your feet, were appreciated.
The private terrace with its pool and outdoor kitchen was lovely, but there were several drawbacks.
First, the insects. There were A LOT of biting insects in the outdoor area, not just mosquitoes. Despite using repellents, the provided citronella spray, and the ceiling fan, we still got badly bitten. It would be helpful if the property could recommend or provide something more effective against the local insects.
The pool was also quite cold, as the terrace receives very little direct sunlight. We even had a cute little frog living in the pool filter! We informed the staff, but nothing was done. Personally, we found him adorable, so if you're staying in Villa 3 and he's still there, please say hello from us!
The outdoor kitchen includes a BBQ area, but charcoal isn't provided. We were told to buy it ourselves, yet couldn't find any at the recommended supermarket. Having a BBQ area that guests can't easily use seems a little impractical.
Housekeeping was another issue. We didn't need full cleaning, just fresh towels and drinking water. The water was replenished and bath towels were changed, but our requests to replace the pool towels were ignored twice.
However, the most disappointing experience involved a dog living near the villas. She was a very sweet, partially blind mother dog whose puppies occasionally came around. I fed her throughout our stay and became quite attached to her. Before leaving, I gave the staff some food and a small tip, asking them to feed her and send me a photo. They agreed.
Unfortunately, over the following days, I received excuses about rain and the dog being absent, despite her having been around almost constantly during our stay. Eventually, I received a photo showing only the dog's backside, with no indication that she had actually been fed. I cannot say whether they fulfilled my request, but the way it was handled was genuinely disappointing. It was a small, personal request that they had voluntarily agreed to, and I expected better communication and follow-through. It left me questioning how genuine the hospitality was once we'd checked out.
On the positive side, the staff were friendly in person and helped us arrange a motorbike rental. Laundry service was also convenient.
There are a few restaurants along the nearby beach for breakfast and dinner, with more options in town. However, the beach itself isn't really suitable for swimming – it's shallow, rocky, and covered in seaweed. You'll need to travel to other beaches or use the villa's pool.
Overall, 7/10. The villa itself is beautiful, clean, and comfortable, but the insect problem, overlooked requests, and especially the disappointing experience after checkout affected our impression. With more thoughtful attention to guests' needs and better follow-through on promises, this could be a much better experience.
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每晚起價:€82
發布於 2025 年 10 月 5 日|尊貴一室公寓 - 帶陽台
Teeks
優點:
我們在 Piece Lio 的住宿體驗總體不錯。飯店環境與圖片一致,單間公寓寬敞明亮,還有一個可以俯瞰雨林的迷人陽台。房間裡的戴森吹風機讓我非常滿意,長髮人士使用起來更方便。工作人員友善、有禮貌、熱情,謝謝大家!
缺點:
房間裡有一些小問題,例如油漆脫落,百葉窗附近有小孔,這些都需要注意,尤其是對於一家新酒店來說。
最令人失望的是,雖然飯店描述中列出了健身房和水療中心,但實際上並沒有。這對每個人來說可能都不是什麼大問題,但對我們來說卻是個大問題,因為我們計劃這次旅行是為了保持健身和放鬆的習慣。相反,客人可以使用同一飯店集團旗下的設施。健身房和水療中心位於飯店外,距離市區約 15 分鐘車程。雖然飯店提供往返飯店的免費接駁車服務,但由於島上道路複雜,車程感覺比預期的要長得多。健身房很小,設備簡陋,名為 Rituals Health and Spa 的水療中心感覺有些老舊,需要翻新。
早餐很普通,不太合我們的口味。此外,由於 Lio Beach 的大多數餐廳要到上午 10 點左右才開門,所以早上能吃的菜餚有限,也帶來了一些不便。我們最終去了附近的另一家酒店餐廳 Molave,當時只有這家餐廳營業。一位工作人員錯誤地告訴我們之前還有其他選擇,這表明需要加強培訓和溝通。
另一個問題是預訂了前往某個海灘的麵包車。我們之前透過 WhatsApp 確認過,但下樓時,工作人員卻沒有記錄。值得稱讚的是,他們專業地處理了這個問題,並為我們提供了免費的單程車,以彌補不便。
總體而言:
工作人員熱情且樂於助人,但管理層需要改進溝通和培訓,最重要的是,提高線上設施清單的準確性。宣傳健身房和水療中心其實並非飯店的一部分,感覺有點誤導。飯店沒有餐廳也很不方便,尤其是當你想在飯店內快速用餐的時候。
如果飯店最終能增設水療中心和健身房,體驗會好得多。我們確實推薦朋友在航班起飛前短期入住,但如果你想要同時擁有健身和水療設施,我不建議預訂。總而言之,如果他們增設了這些設施,我會再入住!
P.S.:飯店有貓!我不喜歡貓,所以它們在樓下的大廳區域有點不舒服。
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每晚起價:€133