Scarlatti Hotel Milano飯店距離提供地鐵和火車連接前往米蘭各處的米蘭中央火車站(Milano Centrale Train Station)僅150公尺。空調客房均設有陽台、迷你吧和免費WiFi。
Cristallo飯店供應豐盛的自助早餐。典雅的酒吧供應飲品和小吃。友好的工作人員可以使用多種語言交流。大廳提供免費網絡終端。
顧客可以搭乘公共交通方便地前往大教堂(Cathedral)、斯福爾扎古堡(Sforzesco Castle)以及擁有達芬奇壁畫的聖瑪麗亞感恩教堂(Santa Maria delle Grazie Church)。
第二次入住,期間空調系統故障,夜裡停了三個小時。 我可以理解,問題在於前台的男士,當我諮詢原有,他簡單的説,在維修,而與此同時,另外一位外國住客,他是遞上冰箱的涼水,態度明顯温和熱情。 這個問題在辦理入住時就有,他是隨手把入住的紙條丟過來,面無表情。總總表現,歧視非常明顯。
這個旅館亞洲遊客很多。如果不喜歡中國遊客,可以不要使用攜程。
This was my second stay at this hotel. During my stay, the air conditioning system broke down and stopped working for about three hours during the night. I understand that technical issues can happen, and I don’t blame the hotel for that.
What disappointed me was the attitude of the male receptionist. When I asked about the situation, he simply said, “It’s under repair,” without any further explanation or concern. At the same time, I saw him offering cold bottled water from the refrigerator to another foreign guest, speaking in a much warmer and friendlier manner.
This was not an isolated incident. The same receptionist behaved similarly during check-in. He casually threw the registration paper toward me, showed no expression, and made no effort to be welcoming. In contrast to the way he treated other guests, the difference was very noticeable and made me feel discriminated against because I am Chinese.
The hotel receives many Asian guests. If the staff are unwilling to treat Chinese guests with the same courtesy and respect as others, perhaps the hotel should reconsider using Chinese booking platforms such as Ctrip.