蘇黎世蘇黎世湖東岸附近住宿

When we arrived at the hotel, we were informed that despite booking a twin room (I was traveling with my mother) that no such rooms were available. The receptionist was very curt and really did not seem to care whatsoever - a very ”not my problem” attitude. While serving us he was extremely rude to another guest who tried to check in who had realized that we were first in line. Overall, it was certainly not a welcoming experience. Later that day, I received an email from Expedia asking about our check in experience and I submitted my honest feedback. Later that evening, I received a call from the receptionist asking about our stay because ”I read many things” meaning he had read my check in review. It was an extremely unprofessional, threatening and passive aggressive act of intimidation that only served to encourage me to write this review and post it on as many websites as possible. Not only would I never stay in this hotel again, I would never stay in any hotel by Fassbind (the parent company) if this is the sort of staff they hire and train. In addition to our very poor staff experience, the hotel overall (though in a great location with nicely designed rooms) is very small and cramped (as are the rooms). The lobby is also the breakfast room and you can barely move around or get your items out of the elevator. The bathroom shower drain is directly in the bathroom floor and water gets everywhere. The AC us extremely weak even though we had it full blast. And other than the germ pot chocolate fountain in the lobby (which was never covered during our stay) there was not a single chocolate offered at checkin, checkout or awaiting us in the room - really quite laughable due to the name of this hotel. All in all, this was the worst hotel stay I have ever had and DO NOT recommend whatsoever.

這家酒店適合：火車站半夜三更出來晚了，沒地方睡，湊合一晚上。度假⛱️？！那你瘋了。 在旅遊旺季，寒暑假，當地節假日，休假周。歐洲本就不多的接待能力，以及老舊的市中心房屋這不能改那不能動，都會讓你的旅行體驗大打折扣。2000到3000RMB，300到400USD一晚的快捷汽車酒店，要做好心理準備。 The attached photo is to show off to those Europe hotel industry big group owners : this is a hotel which located at a very poor county in Xinjiang Province China. How it is possible that you guys let your European people living in a hotel like a pork?? At the same time you guys get paid 100million euros salaries per year and getting more and more rich from one year to another….

We stayed in both the main hotel and in the guesthouse across the alley and were quite satisfied if both facilities knowing they been renovated within the last year. The main hotel is right around the corner from Zürich HB the rooms feature a nice private bath (new, big & clean) and nice modern styling. The guesthouse as new and stylish as hotels go, but the modular bath/shower unit with its semi-transparent blue glass leaves a lot to be desired when everyone in the room knows what your doing on toilet (very little privacy). We luckily are prepared and carry large binder clips and clipped a bath towel across the glass during our stay. The staff are amazing and extremely cordial. Free coffee/tea is offered 24/7 in the main hotel and on each floor. Guest house residents must go back across the alley to the main lobby. Day tour buses are right across the street for easy access. We would stay again definitely.

因為行李很多，所以臨走打電話給讓酒店前台幫拿行李去大堂，答應後等了很久也沒人來.. 還有水壺，因為房間原有的很臟，所以打電話告訴他們，如果有新的讓他們拿個新的，如果沒有也沒關係，結果來了個不會講英語的…拿了個水壺，比劃半天也不知道他拿的是不是新的。最後一通折騰才找到個能用英語對話的。國際化城市的五星級酒店找個會説英語的有這麼難嗎

Dear EMA House Team (1 Nordstrasse Zurich) I have been staying with you on and off since May 2023. I cant rate you high enough, 5 Stars don't do justice. You are a fantastic team who have accommodated all my plan changes, even when it was at a short notice due to flight cancellations etc. The place is spotless and much better than any hotel in Central Zurich. I don't even think about looking for any other place in the city. I always feel very welcome when I arrive even when it was late at night. The suites are modern, clean, specious and very comfortable. Thank you again and look forward to my next visit. Noaman Hasan

Hotel in buona posizione per il centro e ben servito da mezzi pubblici. La fermata del tram si trova proprio davanti l’hotel. Il personale è molto cordiale e la pulizia delle camere così come il confort sono ottimi. La colazione anche è buona.

位置離電車很近，但離蘇黎世hb站有點遠，步行13分鐘，坐車5分鐘左右，乾淨舒適。房間裡有迷你吧，可以免費喝。 （一般其他地方會壞）乾淨的衛生間，肥皂，洗髮水，味道很好，床很軟，睡的很舒服。接待員很友好。在中心有一台電腦。免費打印機、茶和咖啡最好準備好牙刷、牙膏、護髮素、發帽、棉卡，因為學校不提供。不過自己準備也好，沒問題。房間乾淨，睡的舒服👍

酒店位於一個安靜的區域。周圍有銀行、咖啡館和餐廳,有吃飯的地方。商店也,都是可用的步行。到機場或等等。火車站開30分鐘。房間小但舒適。不利的-沒有很多衛生套。酒店值得一筆錢!

商務出差，酒店門口有公交站台，離oerlikon火車站很近，11路電車可以去市區，交通非常便利。酒店很温馨，房間牆紙是草綠色的，讓人看着非常舒服。前台小哥和餐廳工作人員都很熱情。下次來蘇黎世還住這裏～～～

我們在2024年7月的泰勒斯威夫特音樂會上入住了Acasa Suites。在紅眼航班抵達後,他們爲我們提供了水療中心,以便在我們等待房間準備好時進行更新。工作人員竭盡全力確保我們知道如何到達任何地方,我們度過了最好的時光!強烈推薦!