Candlewood Suites ST. Louis - ST. Charles

My main complaint is with the way they charge you for your room. I booked it at $88 taxes etc to be added later. I went to pay for the room, they wanted the $103 for room, taxes etc. But then another $100 for "incidental's". I said no, that is charged if I leave the room a mess, take something etc. That is not charged before I even check in. The clerk said, and I quote "I got you". He got me alright, charged me $50 instead of $100. No I am fighting to get my $50 back. I will never stay at this hotel again.

It wasn’t as good as the last time we went due to the AC/Heater not working property and didn’t have pots and pans in the kitchen so we went back to the front desk but the girl said that she didn’t know how to access the kitchen stuff but they did give us some the next day.

Nice rooms, comfortable beds. We didn’t get what we originally reserved which was a bummer. Wish they had continental breakfast.

i like how it feels like your in an apartment but the only problem i had was the potholes outside and small parking lot

Never gave a bad review like this before. Room was unclean, dirty towels left in bathroom; no clean ones left. Sketchy guests, or visitors, or whatever they were. This place cant decide if its a hotel or a Section 8 housing. Until it does, IT SHOULD BE REMOVED FROM *******.

Staff was very friendly and accommodating, but the rooms weren’t very clean