Homewood Suites by Hilton Indianapolis Northwest

Clean, easy to check in/out, quiet, breakfast had a good variety! All staff were friendly and helpful.

There was no hot water in the bathrooms. Showers were cold only. Right on highway and have interstate trucks under your window all night.

Pool area had the worst chemical smell I have ever smelled. It instantly made my eyes burn and I felt like I couldn’t breath. My daughter was only able to swim for 20 minutes due to the smell. Floor above us was extremely noisy even past normal sleeping hours. Breakfast was supposed to start at 7am. We walked into breakfast area at 7:10 and there was not one piece of food out. When I questioned the woman at the front desk she replied with “I just clocked in, I don’t know what’s going on!”

Nice big room but loud with the interstate right outside the window. Workout room was small and very limited. Staff was super nice.

Would have appreciated a heads up that the pool was closed before we stayed since the kids were looking forward to it

When we arrived the room was great but after a couple of hours we realized it was getting cold in the living room and realized the the heater for the room was not working. There is no way someone didn’t know it. i as was traveling with a handicap so moving room would be exhausting so we used more blankets.

Check in was quick and pleasant. Our room was clean however the dresser in the bedroom leaned so the drawers fell open and would not stay closed. The door also was hung crooked and needed to be lifted in order for the deadbolt to engage correctly. The flip lock also did not align correctly, which was troubling. The hotel pool was warm, however very small which was a problem when we first attempted to visit and there was a large group of teenagers present making the pool too crowded to enter. We were also disappointed to find the hot tub was closed. Within a few hours of checking in, our keycard was disabled preventing us from accessing our room. Upon returning to the front desk, it was unattended. After calling for someone, they emerged from what appeared to be a closet, looking like they had been sleeping. My card was reactivated but very little was said and no apology was offered. We visited breakfast during the middle of the allotted hours. When we came, many of the foods and beverages were empty or near empty and there didn’t seem to be any effort to refill food in a timely fashion. We ate the food we could find and as we were finishing our meal, after about 30 minutes had elapsed, food started to be refilled. Overall, for the price, I would probably return. But keep your expectations low as this is a mediocre stay at best.

This hotel is one of our favorites due to the service and the toom cleanliness. The hot breakfast has lots of options as well. While under some renovation and updating, it has been consistently focused on the customer experience - just awesome!