Been here a couple of times, it is a lovely gem of a hotel. Love that it's not a chain, place has real charisma and personality. Cute coffee shop, good included breakfast. The town is really suffering from economic woes, but the diner one block north serves up a nice lunch, Mexican or American. But the last time might be the last time. As usual, made reservations through Dayuse, which was always good before. This time, I didn't call to confirm the night before (because they always had the reservation and Dayuse always sends a confirmation email), but this time didn't think to call until we were 20 minutes away. At this time the desk person said ”we canceled all our Dayuse, we're fully booked.” That doesn't sound fair to me, they found out they could get more money for the room I reserved so they canceled my reservation without even telling me? I asked for a manager, it was Saturday morning, ”the manager won't be in until Monday, but they called everyone who had Dayuse reservations.” I didn't get a call, no email, and Dayuse provides the hotels with all this information. I have had hotels cancel through Dayuse before (then they text and email me), and I've had hotels cancel other types of reservations by text and email. I know it's possible, but that's not what they did. Ruined our weekend, and indeed the whole area was sold out (but I had reservations!). I was so mad, I didn't rush out to write up this review, instead I thought I would wait to 1) cool off and 2) see if I got an apology or even just an explanation. I did cool off and there was no attempt to contact me. I know they had all my contact information, they get that when Dayuse has a confirmed reservation. I NEVER want a comp stay, or even a discount. When a hotel screws up, and if it's an otherwise nice hotel like this one, the only thing they had to do to stay this negative review was to send me an unsolicited apology.
不錯
46 評價