尤蓋伊聖穀附近住宿

Great hotel in a great setting. The property is so beautiful. The staff was welcoming and caring. The food at the restaurant on site was also amazing! We had dinner and breakfast there. The kids loved climbing up to their beds in the loft. All the rooms were clean and comfortable. This was our favourite hotel while on a trip to Peru.

山中間的安靜舒適的地方, 有阿爾巴斯的土地, 外觀優雅. 我們遇到了席爾維亞和路易斯的客人們,他們總是願意幫助我們,儘管我們用西班牙語說得很困難。晚上,客人點燃了火,早上我們還在等着早餐。下午我們和劉易斯一起去跟蹤,他給我們展示了有趣的地方,講了很多關於山,山谷和印加歷史的。房間,大,乾淨,新!非常舒適的酒店,推薦大家,你會得到巨大的享受!大席維亞和路易斯,我們都很高興,我們走到馬皮奇後就到了!

This is a peaceful hotel in Urubamba in the Sacred Valley, about 10-15 minute walk into the town, restaurants and shops. It’s a beautiful setting, surrounded by mountains and with pretty gardens. The reception staff are very helpful. For what is described as a four star hotel, the rooms felt a little small, dark and sparse, but maybe that’s the point of an ex Monastery. We felt they could have provided more outside seating in the gardens to take advantage of the setting.

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.