魯辛城堡水療飯店(Cbh Ruthin Castle Hotel and Spa)

A splendid building is let down by very poor standards. There seemed no contingency in cold weather to heat the public spaces as well as the rooms. Absolutely freezing and virtually impossible to rectify with the inadequate heating system. Shower drain was blocked. Toilet seat damaged. Some lights not working. Mould on bathroom tiles. Two panes of glass missing from large window on main staircase with freezing air blowing in. The list goes on and most of these issues could be rectified quickly and at minimum cast. The quality of the breakfast was mediocre and very poorly presented with buckets of food being poured into serving dishes. This should not be carried out in front of guests waiting to serve themselves but done elsewhere and brought to the dining area ready to serve. Staff are very friendly and simply require guidance and support which appears to be missing.

We arrived from Australia and we wentto our rooms. We had room 214 which once inside the rokm it was nice and large. Our frie ds who paid the same price were next door in a room just decorated and the carpet had been laid but not tacked down. She tripped walking out the bathroom had to go to receptio to report it as she had no phone in her room 213. Reception said they would look into it ut nothing happened. The two rooms were way down corridors which had painting and workman, ladders etc we had to maneavour around the all. Once we arrivedat the rooms the corridor was full on beds, furniture and no lights on in the corridor very unsafe. We totally felt isolated from the other guests. Very disappointing.

Stayed here as attending a wedding. The property is impressive but it’s well overdue some refurbishment and really over priced for then condition. I stayed in a Deluxe room and I’d have hated to see what a standard room was like. The room smelled of damp/stagnant water as soon as we walked in. The bathroom window was wide open so it had been noticed. The mattress was paper thin and we found the source of the smell was a leaky toilet the following morning. It’s a shame to see such an amazing building in such poor state. It would have been over priced at half the room rate we paid.

Daily room cleaning had to be requested and was not carried out even with a firm request. Hence, dirty towels left in the bath for two days and night staff running around trying to locate fresh linen, tea, milk etc and toilet paper! The room phone didn't work so unable to contact reception ...to complain. The toilet and shower leaked meaning lots of wet towels on the floor and on our 4th day we didn't have any hot water....cold showers! The breakfast was made up of the cheapest ingredients possible ,however, the staff were very friendly/helpful and trying hard to make a silk purse from a sows ear!!!

You’re staying in a medieval castle so Don’t expect ultra modern facilities. Stunning hotel but carpets and walls could do with a repaint. Staff (especially the young waiting team in the Tafan y Ddraig) bar were really helpful but what I loved most about this hotel was the abundance of fauna in the grounds. I adored the views of frolicking rabbits from every window.

Extraordinarily beautiful place to stay in a genuine castle, full of history. Warm, friendly and welcoming staff. Excellent cleaning. Of course a historic house will have a few dents, but overall an excellent choice we can highly recommend.

The grounds are beautiful. We paid for a suite and got a basement floor room that was cleaned twice in five days. Didn’t replace water or anything else; no water fountain to fill bottles. Peacocks, woodpeckers and squirrels are wonderful. Breakfast was okay but very inconsistent. Understaffed. The suite bed was two single beds pushed together. The spa was absolutely fantastic - amazing staff. When checked out, they just took the key and didn’t ask how our stay was etc. We are very, very chilled travellers and don’t expect much. Basic things like cleaning the room, not ignoring us when waiting to be seated for dinner etc would make a big difference.