I want to share my feedback regarding my recent stay at Hotel National during my trip with Air Arabia Holidays (Trip Reference: AAH008XG29Q). While the hotel was advertised as a five-star establishment, my experience did not align with the expected standards. Upon reaching the room, we were surprised to find that there was no balcony, despite the initial indication that our room would be upgraded. Despite our request for an upgraded room, the reception claimed there were no alternatives available, contradicting prior assurances. Additionally, when requesting cab support, the hotel consistently booked higher-rated business class cabs without considering our preference for economy options. Even the quality of the business class cabs did not meet expectations. Communication posed a significant challenge, especially when interacting in English. This was evident during breakfast when a request to warm food resulted in a spicy soup, ruining the meal. The hotel lacked vegetarian breakfast options, and on New Year's Eve, we were denied a table despite being guests at the hotel. Housekeeping issues included inconsistent provision of bathrobes, with only one available after room cleaning. The limited availability of green tea sachets further detracted from the overall experience. Despite being marketed as a five-star establishment, Hotel National felt more like a three-star hotel. It's essential to acknowledge the positive service provided by the bellboy. However, the overall experience falls short of the promised five-star standard. I hope this feedback contributes to improvements in the future. Sincerely, Ankit S
翻譯