Felinger收藏飯店及Spa

來自 Mundosenior Plus 的 24 人團隊從 6 月 4 日住到 11 日。我們被分配到 212 號房間，因為窗戶旁邊的排氣扇噪音太大，根本無法睡覺。由於他們不肯換房間，我不得不在飯店大廳睡了兩晚。這場災難迫使我不得不換到另一家酒店。一位 71 歲的老婦人遭受瞭如此多的痛苦，酒店和西班牙導遊 Vicenta 都置之不理，這真是太可恥了。 Vicenta 不得不維護客戶的利益，站在飯店這邊，認為飯店沒有空房間。每天都有新客戶來來去去。

I found this hotel as it was across the road from the Heratsi hospital in Yerevan. My partner had been admitted to the hospital after a heart attack. The hotel restaurant provided meals for my partner as the hospital do not provide food. The included breakfast was first rate with a lovely view towards Mount Ararat. The hotel staff were excellent. I was given an upgrade and the staff were very empathetic asking after my partner each day. When he came out of hospital the manager visited our room with a bowl of fruit and stayed to chat. They also ordered safe taxis for me if I needed to go out. The spa is superb with a lovely pool and excellent massages. A lovely stay in difficult circumstances.

我在費林格酒店住了一個星期，我再也不會回去了。雖然飯店乾淨又新，但服務簡直糟透了！他們不每天打掃房間，即使打掃，也只是做了一部分。我不得不反覆請求他們提供肥皂、衛生紙和毛巾等基本必需品。他們整整一週都沒換床單，有些日子連毛巾都懶得換！ ！ ！淋浴間漏水到衛生間，每次洗澡都弄得一團糟。當我告訴他們這件事時，他們說這很正常！ ！ ！ ！但這種情況真的太糟糕了。早餐也是一團糟。他們前一天晚上就準備好了早餐，蔬果也切好了，所以到了早上，所有的東西都又冷又不新鮮。更糟的是，電梯就在房間旁邊，每次到達樓層都會發出很大的叮叮噹噹的聲音。這噪音整晚都吵得我睡不好。我選擇這家飯店是因為價格和評價，雖然離市中心很遠，但我覺得住起來應該會很不錯。同樣的價錢，你一定能找到更好的住處。但這次入住體驗非常令人失望，我不會推薦這家飯店給任何人。

The hotel is very nice. Very clean and location is convenient. The staff are amazing, very friendly and super helpful and they made the stay 10 times better, especially Elen. She went above and beyond to help us during our stay as well as help us out with advise on best local places and tours ❤️ absolutely recommend it

We stayed here for several nights and found it to be a terrific hotel. It's the staff that really make the place - the super friendly and helpful doormen/porters and reception staff made us feel genuinely welcome. Our room was lovely, spacious and clean, with nice linen, great air con and an all-important fridge and kettle. It's about a 20 - 25 minute walk to the centre, but within a 10-minute walk there are plenty of good restaurants, a large supermarket and a metro station which goes directly to Republic Square and it's only 100 AMD for each trip. Breakfast was good, with a range of hot options, breads, preserves, and an excellent choice of fruit. Great coffee too. For some reason, throughout the hotel, the carpets are looking very stained and worn so goodness knows what has happened to them, as the hotel has only been open for a few months. If these were replaced, we'd be hard-pressed to find any faults. The restaurant is open at night and we had good food, but felt it had no ambience, so we only ate there once. Overall, we thoroughly enjoyed our stay and would recommend this hotel.

我們目前住在這家酒店。客觀地說，我不明白為什麼它會有這麼好的評價。最初我們被安排在豪華房504號，但我們換了沒有任何問題，因為窗戶面向馬路，很吵。我們住在611號房間，窗戶面向庭院。房間問題：冷氣不能用，電視不能用，電話不能用。接待處接受了請求，但沒有人急於滿足這些請求......技術人員早上和晚上都會來。結果是第二天沒有任何變化。淋浴間的引擎蓋面板也被技術人員拆下並留在地板上。早餐無論什麼時間來都單調又冷。水療中心：泳池裡的水很冷，即使在參觀完土耳其浴室和蒸氣浴室後，你仍然感覺很冷…房間的清潔沒有任何抱怨。總的來說，存在一些缺點，導致我無法給予良好的評價。請注意所提供服務的品質並糾正這些誤解。