耶洛奈夫飛行員紀念碑附近住宿

Satellite TV did not work. Complained to desktop nothing happened. The restaurants within the hotel was so cold nobody could stay in it to eat their dinner. Even the chef and manager went around with heavy coats. The room was big, in its days I'm sure it was very nice. The floor had many cracked between the tub and toilet, reported to the desk. Next time in the area, I would consider another hotel. The staff was pleasant.

I’ve stayed at The Explorer many times (at least a dozen) in the last 3 years. When I first moved to the NWT, I actually stayed first at the newer Nova Hotel but found the room not very clean and the restaurant a waste of money for the quality of the food. After my subsequent visit to YK I stayed with The Explorer, and have kept coming back and requesting through my work as well as medical travel to always stay here. The updated rooms are great and Trapper’s Lounge has been consistently relaxing, with great staff & mostly good food. To preface, I’m not one to leave negative reviews, but after this stay I want to highlight a few of the unpleasant issues this stay has brought up as I’m very disappointed in a hotel a had previously thought very highly of. Firstly, I’d like to give hearty praise to Kate. She has been a consistent face working in the lounge and has given excellent customer service over the last several years. She has always been professional, friendly and lively even during very busy evenings when the lounge is packed. I can’t say enough positive things about her and she deserves recognition for being the kind of employee that keeps a customer coming back for the excellent experience she gives. William is a face I’ve not met before, but he gave myself and my partner also amazing customer service this past Thursday evening (April 27 2023). My partner wanted to clarify a few of the room charges and William found we had been charged incorrectly several times, as well as not provided our breakfast vouchers for our week long stay. Thanks to William, this situation was remedied and my partner was very impressed with the way William fixed the situation. However, that is where the positive feedback mostly ends for the hotel. Although the ladies working the front desk have always been mostly friendly and polite, the confusion and miscommunication around check-in, charges, and extending our stay did not sit well with us. What was already a very difficult medical trip was made even harder by not feeling confidence in the knowledge and professionalism of the front desk workers of the hotel that served as our home throughout recovering from an invasive and emotional procedure. We were over charged for incidentals twice, made late to one of our hospital appointments due to the front desk staff taking so long to answer a simple question, and overpaid for our meals when we should have been given vouchers. In addition, we left our card on the door to have our room refreshed and restocked at 9am one morning, only to return at 4:30pm to our room untouched. I called the front desk to let them know, and they said they’d “let housekeeping know, but they all go home soon”. We left for supper and returned a few hours later with our beds made, but zero fresh towels and no toilet paper- resulting in another trip downstairs to get these supplies after a long day of hospital appointments. The initial cleanliness of the room was also not at all acceptable

In Jan/2020, I rated this hotel as 4/5 - roomy, clean, friendly staff. But not this time around! This time around, major issue blatantly noticeable was the extremely rude front desk staff - just warm bodies, without any hospitality or service. You sense they don’t want to be there and prefer not being bothered with any questions or needs. Requests get ignored: Had requested rooms appointed close to each other for 5-Executive Suites with reservations and requests made months ahead and reminder calls closer to arrival date. Rooms handed out were on 2-different floors in separate areas of each other. Concerns get ignored: One room reported bathroom faucet spurting water out too far wetting the person each time. That couple had to use the kitchen faucet for 3-days before someone came up to fix the bathroom faucet. There was no explanation for the delay (because all it really took was a reason of why it couldn’t be done and if reasonable -ie, no maintenance staff on the weekends, it’d at least provide an answer and not just being ignored.) One room was way too toasty, thermostat didn’t work. No fixes. No fans. No explanations. Just ignored. More than one room had broken window blinds (slats left on the floor-perhaps dropped off and one slat in front kitchen pantry/closet). Was told to submit issue online. I told front staff to just put in a note that the blinds were broken so we wouldn’t be charged for incidentals. Answered with a blunt “ok” or “done”. — really curt answers. No courtesy or manners in addressing clients. Never ever a “Thank you” - by no means, why? Our respective flight out got cancelled and we came to ask for courtesy late checkout at 12noon. The last couple asked after dinner was told to come back the next morning at 7am to ask instead of just taking the room number down as was done for the other rooms. We were told there were 16units available by another guy if we had to stay an extra night so availability wasn’t an issue. People get ignored (he, the front desk guy practically ignored us for checkout with being next in line. Ultimately called by the gal who wasn’t that much better but at least helped us check out). The rudeness was felt by all 9 of us in 5-separate Executive Apt Suites. It really shouldn’t be happening to any one of us, let alone all of us. This level of service is not expected from a top ranked hotel establishment but here we have that happening. If you could overlook all that, don’t deal with front staff, never mind a less than well maintained room, then it could be an ok stay. It’s now a 2/5 rating - at least for me (& my group). Just beware service can greatly add or detract from the overall hotel experience and reputation! Hope the management can work on this for future and returning guests to make it pleasurable!

隔音不好, 房間環境真的頗殘舊，我們總是把窗戶開著, 因為房內不能調温度，開一點窗空氣好一點。 但這區都如此，好像沒什麼較為高級，新淨酒店。 住宿環境不算很很乾淨，可能大家都雪地里回來吧。我們在那裡住了四天。 早餐簡單。附近食肆都收得早。。。

She was so kind and took care of me. She helped me when I asked for a taxi. House was cozy for stay yellowknife. I wanted to go again. It was near from quality inn.

很滿意，自助熱水和咖啡，房子很温馨衞生乾淨，房東是一對華人夫婦特別熱情～地點是市區中心很方便的，推薦推薦性價比非常高！

入住了首都套房Inuvik之後,我們跳槽了住在這裏的機會。失望始於入口。一樓的入住區看起來破舊而疲憊。這棟樓看起來像一個舊公寓街區改建成了酒店套房。套房,包括一個客廳/廚房區和獨立的臥室和浴室,乍一看似乎相當不錯。廚房櫥櫃、桌子和沙發都看起來不錯。牀很舒適,牀上用品質量很好。但是當你發現油漆刮痕,舊的頂棚頂蓋在1970年左右,沒有電視節目指南,所以你不能算出是什麼(一個常見問題),開罐器不工作,噪音從中央走廊和從上面的腳步聲滲透,也許部分原因是地毯被乙烯基地板取代了。對於黃刀來說,套房整體來說物有所值,不可怕,但也不偉大。

周邊有 Walmart, McDonald's 及 Tim Hortons 等, 幾分鐘步行路程有 Independent 超市. 房間是有點舊, 電力試過跳掣, 但驚喜的就是有熱水煲 （不是滴溜咖啡機）及微波爐. 這兩樣東西是外面凌下三十度時的欣物. 早餐雖說是直至 10am, 但 9am 去到時也所剩無幾, 亦不會添加. 職員也蠻好的, 樂於協助旅客.