雷克瑟姆郡利恩迪爾飯店 by Belvilla

"We didn't stay here in the end, despite booking it, and feel very unhappy about the process (review ratings above put in so I could submit the commentary below). I was in a rush, my first time using the Trip App, and there was a very cheap room only deal for this Hotel, which showed 4 stars on the Trip site. We really only needed a room for the night whilst collecting a car so I wasn't as diligent as I would normally be. We expected to arrive late, so I tried to call to notify staff and ensure we could still check in. I called the number shown but it was clearly a multi-chain customer service site and they didn't recognise either the hotel or my booking reference. I googled to find a direct number, to no avail. I then checked Tripadvisor and noticed the recent reviews were terrible. In short, this is a run-down former hotel (that had good reviews pre-covid) that was closed for some time, and has been re-opened on a "remote-managed basis" - lots of very unhappy customers, but even the Tripadvisor review hasn't yet been dragged down by the current performance. Unfortunately the "cheap" price was attached to a no-cancel policy so I was unable to cancel the booking even a few minutes after making it. We chose to stay somewhere else, and they very kindly sorted us out at a good price. I understand I am partly culpable because of a lack of due diligence, however the manner of scalping a quick booking through a cheap price and then refusing any cancellation leaves a very bitter feeling from a customer service point of view. I would hope Trip would be better than this."

雷克瑟姆中央公寓七

林迪爾會館飯店，貝斯特韋斯特品質精選

"We arrived after allocated time room was not ready. Offered a downgrade !! Staff literally don’t care. Place is an absolute mess. No food or drink to buy and a good walk to anywhere else"