威特尼普瑞米爾飯店(Witney)

在我們離開短暫休息的前一天，我們收到了一封電子郵件，告知了這家知名連鎖店面臨的挑戰，這反映在對臥室服務缺乏關注上，儘管可以選擇要求打掃房間.然而，儘管存在這個問題，但我們對那些總是樂於助人且信息豐富的優秀員工贊不絕口。

參觀科茨沃爾德、牛津和布倫海姆的絕佳位置。房間乾淨而且基本。登記入住的工作人員非常有禮貌和樂於助人，尤其是當我們遇到 Wi-Fi 問題時。早餐體驗可能會更好，餐具，盤子看起來不干淨，服務器熱盤區也沒有保持乾淨，廚師看起來不干淨，烤麵包機花了很長時間，大陸麵包區沒有存貨，這讓早餐對我們的整體體驗

Premier Inn Witney was a great location to explore Oxford and surrounding area for a few days. Would thoroughly recommend.

Don't go there. When you are presented with a menu you need to ask what food they actually do have available off the menu rather than being told what they don't have. Diner is too small for the number of rooms so be prepared to wait indefinitely for a table. As for your food arriving.....(that's the food that they actually do have) be prepared to wait 45 mins for your food to arrive. Felt for the staff having to apologise for the disgraceful set up here. Like I said. Don't bother staying, a bit of a smelly hole, euphemistically speaking.

Room was clean and tidy,staff were friendly,big thanks to monika who made us feel very welcome and comfortable🙂breakfast was great and would recommend to anyone who considers going!Everything was super clean and great condition.i would definitely come and stay again

Very disappointed with my visit. Room was not acceptable with damage to furniture and not very clean. Worst thing was not being able to open a window for any sort of ventilation. Apparently you have to call separately if you want a room with a window you can open - crazy. Many hotels have a restriction on how wide they can open for safety reasons which is completely understandable, but not to be able to vent at all is just mad. I did receive a partial refund after a complaint. On a positive note, the breakfast was very good and the staff were very friendly. Whole place could do with a paint and revamp.

Tried calling the hotel every day for a week before our stay. Nobody ever picked up the phone. How rude. We arrived for our stay and were given the keys to our room, it was absolutely freezing. Temp was set at 16degrees and it was a very cold day outside. Room didn't seem to warm up so went down to reception later to ask for a room swap. Unfortunately there was nobody on reception. Knocked on the office door but received no reply. I was surprised as I could hear people talking. Knocked again but again no reply. After we came back after an evening out, I hoped to find a member of staff to talk about the cold room but could not find anyone. Our room was still absolutely freezing so we slept in our clothes. When we went down the next morning, reception was unmanned so we knocked on the office door again. We could hear voices but nobody came to the door. After waiting a few minutes, a lady came from the restaurant and asked if she could assist. I explained the issue and she then went to the office we had tried, she opened the door andTHREE members of staff were sat there chatting!!!! Eventually the manager arrived and we explained the issue with the freezing room. Apparently they have a master switch in the office which can reset the temperature. Well thats great but nowhere does that information appear anywhere but as the people in the office are so unprofessional that they do not bother to answer the door, it would not have made any difference. I stated I wanted to claim the goodnight guarantee and was handed a card with the appropriate contact emails on, only the card was out of date and the web page no longer existed. When I did finally manage to log the issue, the reply stated a minimum of 25 days for a reply. It took 25 days and said it would refund the money but I had to wait a further 25 days for that to happen. So 50 days for a refund under the goodnight guarantee, that is absolutely disgraceful.