Alvaston Hall Hotel

As I had stayed at Alvaston Hall before I told my husband we would have a lovely relaxing weekend following his two week stay in hospital, unfortunately that wasn’t what we had. To say the room wasn’t fit for purpose is an understatement! it was also potentially a health hazard. The bathroom was the worst i have ever seen, in my opinion this room had not been cleaned in months. When I turned the shower on I had black wet slim coming out of the shower head the toilet was filthy with ingrained dirt under the rim. The bedroom was full of dust and dirty cracked skirting boards. We payed £518 for a weekend break and although the staff from the hotel and the staff in the claims department all agreed it was well below their standards and were full of apologies they actually offered us a £150 voucher to put towards another stay. I was so shocked and disappointed at their response. Judge for yourself by the attached photographs. Definitely not recommended.

I have been to MANY Warners hotels over the years. I'm currently here with my dad, who's a PLATINUM member. On arrival, we found a card in the room saying the room will not be cleaned on the first day of your stay. Having paid over £700 for 3 nights, I find this TOTALLY unacceptable. I do understand that costs are going up, but this is one corner that should not be cut. Warners, please reconsider this.... I have read other reviews and can see this is not going down well...... We then thought about doing some activities.... then found out you now charge for them!! £8.50 I think from memory for shooting or archery! We've NEVER had to pay extra for activities! We may as well stay at a Premier Inn if all we get is the room.... Then there was the waiter in the restaurant..... Brian the snail from the Magic Roundabout would have been a better employee.... from sitting down to getting our desert took 1 hr 30 mins, and even then only because I kept waving at them to get attention. I bought a drink.... got a dirty glass...I mean REALLY dirty....I took it back and got another, but I shouldn't have to do that.. Would I come back to this hotel? Not a chance...I've got another Warners booked elsewhere, but if all their hotels have changed like this, I'll spend my money elsewhere...

The entertainment team are the best of all of the warner hotels I have stayed in. It is a lovely place with helpful and friendly staff. The only sore point was management decision not to service rooms the day after arrival. It is expensive to buy drinks

It was a great stay as always. Alvaston is one of our favourites, not just for the fabulous hotel and what it has to offer, but for the amazing surrounding areas as well. The entertainment is always very professionally presented with first class acts. The food drink and customer service throughout the hotel is always first class. The staff there are always eager to help and make sure your stay is memorable and you go away thinking yes I will be going back there.

Unfortunately the staff and entertainment are let down by the poor condition of the hotel. It is obvious that little attention is paid to cleanliness and upkeep of the hotel. The staff are friendly and, for the most part, are committed to their job but upkeep/maintenance is very poor. Communal areas are scruffy. Chairs in the fountain bar are so worn that the wooden frame is visible through the cloth coverings. The chair in our room was badly stained. The housekeeping staff report they are allowed 8 minutes to clean a room. To achieve this, they do not make the beds nor vacuum the carpets. Penny pinching is rife - one tea bag between 2 at breakfast ! However, the entertainment was very good although we have done the Sunday afternoon quiz more than once! Maybe time for a new set of questions!!

An excellent weekend stay in very pleasant surroundings, an hours drive from home. After the initial walk from the car park to reception, and the hotels ability to accommodate a change of our booking. My wife and I enjoyed every second of our stay.