溫斯頓塞勒姆市區英迪格飯店(Hotel Indigo Winston-Salem Downtown)

Hotel staff was outstanding, good value for money and great downtown location.

First off, good luck at finding somewhere to park to check in here. It was awful. Next the employee at check in was too rushed and rude. We needed ice and asked another employee where it was available. She suggested the bar, so we went there first. The bartender that evening was "extremely rude"! We did eventually get ice, only available on one floor. The room was extremely clean and the bed was very comfortable! The building is historic and they have tried to save that. Overall, work on staff and parking and it would be worth every penny.

My checking was confusing because it was 7pm and no rooms were done. They did give a card for dining to help with that issue. Then I was charged an additional $68.00 on top of the incidental charge of $50. I called and the front desk manager told me well you will just have to wait until it falls off. I called again because I didn’t get the email and he resent the email then rushed me off the phone like my issue didn’t matter because he had people in front of him. I asked for the general manager name and he hung up on me!! I really like the hotel but if that’s how they handle issues I won’t be back!!

1. Charged my credit in full plus incidental because I used a 3rd party to book the rooms. 2. ABSOLUTELY NO PARKING. Says they are 100% valet but that was a joke. We had to find parking garage, park our vehicles & walk 2 blocks to the hotel at 10PM. 3. On Thurs. afternoon, I contacted the hotel & asked if my 3 rooms could be next to each other or at least on the same floor. I was told to call back on Friday morning. Called back, made the request again. When we got there 2 of the rooms were on the 2nd floor the other on the 3rd. Overheard the housekeeper say that she didn’t even get to the 2nd floor to clean rooms the day before. Hotel had more dirty rooms than clean ones. 4. Room had 2 queen beds but only 1 bed had a flat sheet. Bedspreads were mixed matched. 5. Only 1 ice machine worked. 6. 2 towels, 2 washcloths in rooms. Called asked for more, told me I had to come to the lobby & get extras.

Overall, fantastic experience. From the check-in to the valet parking, everyone extremely friendly. The room was very spacious with very nice finishes. Extremely comfortable bed. We will definitely be back!

This is a good hotel. There aren’t many options in Winston- Salem downtown, but I felt like this was one of the best in that context and was happy to stay there. Nice staff, decent breakfast, and clean room. Unfortunately, we were placed in a room by the elevator, so had to endure a lot of noise over the weekend.

Property apparently under-staffed on weekend. Had to seek out staff at front desk and coffee bar after 7 AM. Parking was inconvenient. No soap in shower. Property clean and otherwise as convenient as expected but wouldn’t stay again.

The hotel itself is amazing. Rooms are beautiful, staff is great, lobby is wonderful, and the bar/restaurant is fantastic. I do hope that the outside construction that the city is doing picks up speed and the transient population is kept under control. Could turn into a great walkable location.

Great hotel. Staff is always efficient and friendly. Many good restaurants but area can be sketchy after dark.