塞勒姆大學溫斯頓萬怡飯店(Courtyard Winston-Salem University)

I debated on leaving a review due to me staying at this hotel quite often when in town. I booked a room for thanksgiving evening w/ my spouse and newborn daughter. Everything was ok as it usually is, until the morning. I heard a soft knock from what turned out to be housekeeping. It is almost 9am and checkout isn’t until 11. No time wasted, she proceeds to enter my room, the only reason I woke up was because of the security bolt. I go into hallway to ask why she is trying to enter my room and she states “checkout is at 11” ok then why are you trying to enter my room at 9am?? I would not have been so upset had I not had my daughter w/ me, but to just try and waltz into my room unannounced, makes me believe there were other motives. My wallet and keys are just sitting on the nightstand, we’re all sleep, since when is this standard practice? I know they carry a log of rooms that are occupied, why not start w/ unoccupied rooms? You can clearly see the door tag, so why are you trying to sneak in my room? I’ve never had issues staying at this hotel in the past, which is why this is so baffling to me, this was unprofessional and completely unacceptable.

When we checked in online we had to let them know how many we had. We had four people and only three towel and wash rags. Asked front desk for more and he didn’t know where they were

Breakfast is not complimentary and its a little pricey for a hotel in the "hood."

Non descript and close to campus. I hate it when they only have shower products in dispensers and the dispensers are empty and you already started the shower and are jn a hurry

The AC was ages old and gave thunder loud noise. Neighborhood is desolate and boring.

Someone damaged my Land Rover during the middle of the night. I had to check out early because I did not feel safe. The bar was not stocked. I could only order a double shot of Sky Vodka, no mixers. Horrific experience for a Marriott.

I was not provided the room type I booked. Then I was not provided the free breakfast coupon included with the booking. I had to argue both times. And the lady constantly kept saying “well you booked with ******* right”. Which was not right as I booked with **********. And which should not matter at all. The “free” breakfast was from the Starbucks not a buffet type included at hotel. And in the end cost $24. So pretty much nothing from the reservation description turned out as planned. Then to cap it all off tried to say checkout was 11 even though reservation info says 12. Get your act together hotel.

Hotel was fine and staff was friendly. I was only there two nights and the first night the electricity. No explanations and no emergency lighting in the room- just sitting in the black dark. The second night I was awakened at 1:30 am by the fire alarm blaring. When I stepped outside the door an employee was walking by and I asked if everything was ok. I was told he wasn't sure but that I just needed to sit tight in my room. So there I sat, waiting to know if the building was on fire or? When I finally stepped back out 30 minutes later, the same employee was walking back up the hall and said "looks like everything is ok". Maybe minor annoyances but I was only there for two nights and got very little rest. Staff was friendly and room was clean. Close to campus and activities.