凱藝套房飯店-市區(Quality Inn & Suites Downtown Windsor, on, Canada)

My wife and I stayed for one night, while seeing a show at the ******. The staff were friendly and our check in experience was smooth. We were happily surprised that our room was a suite (I assumed it would be a standard king room), and everything was clean and well kept. The room didn't feel super modern or updated, but there was nothing wrong with it. As others have mentioned, the hotel feels like it's in a bit of a sketchy area. We walked to dinner, the ******, then back to the hotel. I didn't feel particularly unsafe, but it is very much in a run down part of the city. I don't like to leave a negative review based on just that, but for us the worst part was the noise. Our room faced the street, and we were kept up from loud cars/trucks/emergency vehicles for much of the night. We live in a downtown area and are used to the background noise of traffic, but there are traffic lights at the corner where the hotel is- every vehicle passing by was not only loud, but was accelerating from a stop right beside us when the lights changed. We also woke up at around 3am to the cleaning service going into the next room. I'm not sure if there was an unexpected cleanup needed or what the situation was, but either way it added to our noisy stay unfortunately. The price was slightly lower than some other options, but based on our disrupted sleep we will likely go with a different location next time

The property is clean. The room is nice. The staff (front desk man) is not really in welcome mode. We asked the status of the room, and the size of the room, he was kind of upset, and giving incorrect information - he said "All room in this hotel is same size" - we first checked in double queen. This room is smaller than I booked & expected. Then 3 hrs later, we got the king size room, which is the correct room as we booked, and the size is quiet larger than the previous room. Then, in the early morning, we asked him the breakfast room, he pointed to the direction, and not even looking at us. We've been in several hotels every year. This is the first person at front desk has that kind of attitude.

Denise the staff during breakfast was exceptional . She balanced everyone’s needs and was so polite.

Banging emergency door all night, then this morning someone was pounding on something in the hallway for like 15 mins that was at 5 am. Terrible no sleep ruined my atay

Es más pequeña de lo que se aprecia en las fotos. Pero es segura y confortable.

Enjoyed staying here, bathrooms could do with an update. If you get a room on the first floor expect it to be a bit noisy in the morning due to the breakfast being open. The location is just off oulette which has many places to eat if you are looking for somewhere to go out to.

We recently stayed for a night to attend a concert at the Coliseum. The front desk staff was helpful and friendly. Our room was very clean and welcoming. Free on-site parking is a great feature, as well as the offering of free breakfast. We would definitely stay here again. Thank you!

Is an old building the bad smell at the elevator as on the hallway you can hear loudly the next room the TV cable was not working breakfast not that good compare to other hotels bedroom is comfortable and clean

The room I had was a double size room, it was clean and comfortable. The staff at the front desk was very polite and helpful. The surrounding outdoor area seemed a little sketchy. Old blotchy pavement and the odd person walking with a shopping cart. The main annoyance was the constant fire trucks. There must have been 4-5 (or 1 approximately per hour), fire trucks all together that passed by with full sirens on in evening I stayed. All in all, the hotel itself was cozy and the customer service was good.