凱悅嘉軒溫莎

Great attention, 100%. Wonderful service.

We thoroughly enjoyed our stay. The staff were welcoming and pleasant. The room was very clean and the bed one of the most comfortable I've stayed in. The hotel's facilities were great! The gym was modern and well equipped, the pool was clean and not overly cool, and the breakfast was likely the best free hotel breakfast I've had. Request a room away from the road and you are set! I'd definitely stay here again.

Typically all I look for is a clean, modern and comfy hotel and this was that BUT I forgot how important a god pressure shower, daily room service and a quiet room was. The front desk person told me that the shower pressure in the entire hotel is bad and when the owners of the hotel stay there, they bring their own shower head!!! They only clean your room on the 3rd night and the road in front of the hotel is very loud at night as is the hallway noise and elevator dings. Wouldn’t stay here again.

The Hyatt property & service were impeccable. The full service breakfast was fantastic, the gym complete, and the pool, while quite small, was well maintained. Free high speed WiFi was appreciated. The rooms are awesome (ours had a full ceiling glass view of the concrete jungle of downtown … so no points there but clearly not something the hotel had control over). Although aesthetically pleasing, the rooms could use better lighting and more intuitive temp. controls. The staff were very attentive & friendly. The place is gorgeous. Free outdoor parking is quite tight & a little insufficient but manageable. Perhaps the only downside is the property’s location, facing a busy International border crossing highway, literally a few min. from the Ambassador Bridge. A lot of International Border crossing of Trucks could be heard all night long & weekend drag racing by young people on likely many Windsor streets including the street this hotel is on has led us to believe after our 3rd experience in Windsor in April present/past for various hockey tournaments that this is likely the norm for Windsor as a border twin-city with Detroit. Young people cross over from the USA to go to the bars, get drunk & (hopefully not) drag race throughout town revving their engines all night long on weekends. One hotel we had stayed at in the past had even provided “free earplugs for sleep at night”. Alas, the lesson we have learned is that … we are not as young as we once were if this bothers us!

Hotel was nice and staff were very welcoming. It was a little noisy in the room because of the trucks coming down the road to cross the border. One issue with the room was we had to find an outlet near the bed and we pulled the bed back and there was a thick layer of dust under the bed and in the shape of the bed or staff have not cleaned properly.

We will definitely be back. Room and amenity layouts are very mindful. The sofabed is a sectional which is ideal, and the gym/pool are on the opposite side of the elevators from the lobby and dining area, allowing privacy for coming and going to swim/workout.