哈特福德/溫莎Residence Inn 飯店

The hotel’s room is very big, but the problem is the door direction is toward bed. We asked to change sheet at front desk but they did not do that. Also the room has strange smell.

I have been staying here over past 10 years on my trips; however this time the HVAC unit was very noisy and disrupted my sleep. The noise is not something the cleaning crew/ staff would have missed. I notified the front desk. Everything else was great. I will stay again considering it as an isolated event for now.

I’ll just stay somewhere else next time Room was difficult to find at first the way they’re numbered its odd but that’s fine. I asked house keeping if they cleaned the room already since I saw them on the way in, I was told no. Then the room smelled bad bed smelled bad rug still had objects on it from previous stay no garbage can in sight couch felt “sweaty” toilet struggled to flush no hot water in the shower maintenance had to come in to “turn up the hot water heater” then had to wait an hr to shower after that, very inconvenient. Upon check out I smelled food, mind you I was very hungry n realized I had missed the breakfast I wasn’t told would be available. It was only one night but was a very long stay.

The hotel and my room were Good, i had to switch rooms because the deadbolt lock wouldn't close. Only to go to a new room that the deadbolt didn't close either. I had to wedge a chair against the door. They said maintenance left for the day and would come by in the morning but no one came by. There wasn't any dish detergent or dish sponge in the room to vlean the dishes.I was told someone would bring these items to me, but no one did. When I called the front desk they said the person left for the day, and he was the only person on the clock so he couldn't leave the front desk. At this point I waited until the morning to go and get the cleaning supplies. I spoke to the manager at checkout and she said she would compensate me with points. I did not get any additional points on my BonVoy account up to this point.