阿爾伯特王子飯店

I stayed at the Prince Albert with my family (2 adults, 2 children) as a stop over prior to going to Legoland, given it’s close proximity. We had a ground floor family room, which had all that you would expect and was true to its rating. Though a little dated it felt comfortable enough. However for me, I found the bed far to hard for my liking (some might prefer that). The window to the room opened on to the road and even with the window closed the noise, though not unbearable was there till late. The window could also benefit from black out curtains to block out the traffic lights. The bathroom, again basic, was very clean and did the job. However, though it worked well with very good pressure the shower cubical was not in a good state. The tiles weren’t straight or level, the sealant in places was so thick it looked like it’d been applied with a trowel which was untidy and had resulted in some of it splitting and the sealant and a lot of the grout and ceiling above the shower had some mould. The light and fan for the bathroom were on an automatic sensor, and though the fan could be isolated there didn’t seem to be a way to turn the light off, which when you have children that go to the toilet through the night can be a little annoying, even with the door closed. As I said, despite what are probably minor problems, the room was comfortable enough and the staff were very friendly. We had dinner in the restaurant and unfortunately this was not good experience. The staff member was attentive and friendly but after placing our order were then informed that one item had run out, this happened to another family on a different item. You would expect to be informed about missing items prior to ordering. For starters we had ordered some garlic bread and chicken wings. The garlic bread appeared to be shop bough baguette with what seemed like grated cheese from a packet on top. The wings were double so quite big, however the outer skin was quite tough but the meat inside was nice and juicy. However the BBQ sauce tasted very generic without much flavour. The mains were ribs and a chicken burger with Mac and cheese for the children. The ribs appeared to be grilled and were a little over cooked, the chips tasted like they had been cooked in old oil. Unfortunately the chicken burger was also over cooked. The mac and cheese, though for children were a good portion size. The breakfast was the opposite, despite a technical issue, it was all cooked to order, very tasty and very good portion size which I have to say defeated me. All that has been listed are fairly minor and really wouldn’t be much to change. All in all that stay was comfortable and served our purpose

Where to start. I should have known when I went into the room and the blinds where up side down . This "hotel" is under a flight path and on a busy road so if u enjoy your sleep maybe go else where. The 1st morning of my stay the toilet over flowed and there was feaces everywhere we couldn't use the bathroom and there was no alternative. Informed maintenence he said he would sort it. Took them over 24 hours to send a cleaner. That night the maintenence guy had a party in his room that went on till 2 or 3 am. I had to text and ask him to close his windows. Day 2 woke to a loud screetching noise coming from the cistern which went on for over 5 minutes the property said they can find no fault yet I have video evidence. I gave the accommodation many opportunities to sort this out and was given a 50 pounds refund I paid 340 for 3 nights. I've stayed in hostels which were better organised. It would be such a great wee place with some minor improvements.