韋斯特伯恩住宿加早餐飯店

Absolutely lovely. Thank you so much for a very enjoyable stay. You maintain The Westbourne to a very high standard. Every member of staff i met were so friendly and professional. I will recommend you to any friends who are looking to stay in Bowness.

We booked last minute and stayed in the cottage suite- we had numerous contacts with reception as the reception desk is only staffed until 6pm so they make arrangements to leave your key if you arrive after this time. The lady on reception was very pleasant and helpful. The cottage itself was cosy and clean, however, after returning later in the evening, we found we had an issue with our hot water. We started to run the jacuzzi bath, got it half full, then the water ran cold. We also could not get any hot water from the tap or in the shower, therefore were unable to make use of the jacuzzi bath, which was the only reason we we booked the cottage suite in the first place. We then tried to put the heater on in the bedroom as needed to warm up following our cold bath; we could not get this to work. I turned the thermostat up to 30 however the heater did not come on. Knowing the reception desk was not manned until 7 30am the following morning, I sent an email to the property, wondering if it would be picked up so someone could come and check the issues- I never got any response from this during the night or the next day. At breakfast the next morning, the issues were discussed with reception, who apologised for the inconvenience. She then must have passed this on to the male owner, who did not offer any form of resolution or compensation. He instead insinuated I was lying about the water as he 'has walkers stay all the time who get a bath' and 'the tank has 150litres of hot water.' I advised I had no problem getting a bath in the morning but this had not been the case the night before. He also suggested the heating had not worked due to something I had done wrong- which I disagreed with. I stated I had turned it on approximately 12 hours earlier to 30 degrees, and it had not worked at all through the night. Conveniently, after this discussion and when we returned to the cottage to collect our bags, the heating had started to come on. I only noticed this due to a foul smell which wasn't there earlier- it did make me wonder if there is a mains switch or timer controlled by reception as I hadnt pressed anythhng new; the heater was already on from me attempting to get it to work the night before. I saw in another review somebody had complained about heating only being on between certain hours of the day. Other issues in the cottage- WiFi does not work downstairs- it will only connect without Internet, mood lighting does not work, and could only get 2 channels on the downstairs TV. We paid extra for breakfast which was excellent and worth it, and probably the best part of our stay. Location is also good, its a 5 minute walk into bowness.

Great position. Very warm welcome. Very informative hosts who advised on places to visit and things to see. Room very very comfortable. Facilities great. Breakfast fantastic, I had vegetarian each morning and was tasty. Would highly recommend. Just a short stroll down to main road in Bowness and what that had to offer. Incline walk back up but not prohibitive. Would definitely book again without hesitation

This B&B is comfortable, clean and close to the amenities of Bowness while providing a quiet night's sleep and a great breakfast. The hosts are very pleasant and helpful. Car parking on the site is free. As everything in Cumbria is expensive, it is great that an oasis of quality with food value exists

Just back stayed sat-Monday room 8 The room was large good shower comfy bed Plenty of clean towels room was spotless plenty of tea-coffee With clean cups Extra are available in the reception Very nice cooked breakfast you put in your requirements on list and leave in the reception Hotel situated nr the center of bowness and very quiet with onsite parking Will defiantly return Kind regards Steve and Joyce

We booked for 2 nights we made the booking in Aug for November I sent 2 emails in October enquiring about refreshing the rooms I got no response, when I arrived I was told he hadn't received them, then suddenly he found them and told us they only refreshed the rooms every second day, if we had known that we would have cancelled we do not go away to use the same towels was dirty cups and empty bins. The carpet was not clean the shower had black bits of mould falling on your head it's advertised as a 4 star established with a licence no sign of a bar just an empty fridge in the lounge, the breakfast was good and parking was good apart from that it was definitely not up to 4 star standard I paid for an upgrade but I'm sure I did not get it we had to ask for towels but when I,went to get clean cups every one had gone home it was a joke the room does not reflect the pictures on the Web site will not be back would not recommend this so called hotel