智選假日套房飯店威利斯頓 by IHG

Before I booked this hotel, I called all hotels in the area with a pool and hot tub, I was told both were working. Upon getting there to check in there was a sign at the desk saying the hot tub was out of service, I asked when they thought it would be back open only to be informed by 2 staff memebers that it had been down for over a year. One morning coffee/breakfast was not available at 645 when my husband when down, the next morning and every morning after the pancake maker was out of pancake mix and the breakfast attendant failed to replace it with more even after I told her but was able to make herself a plate of breakfast. Thursday, Friday, Saturday and Sunday they had no white milk, only options available were chocolate or vanilla soy. Went in the pool only one night while there and chose not to return after being greeted by a spider the size of a quarter in the pool. For the price of this hotel it's a shame that guests don't get what they pay for and are lied to by the staff.

Do not stay here, this place needs a major make over. Not a fan.

Hotel made tournament weekend way easier! Our stay was great! Breakfast was diverse and staff was great to help in all departments! The staff interacted with my children and made their days.

Very nice hotel. Nice rooms. Great tvs. Good breakfast. Good pool

It was nice and clean and the staff was very friendly and helpful.

Warm welcome at check in. Staff very friendly.