懷爾德設有游泳池的飯店

My family visits Cincinnati 2 times a year with my disabled son for doctor appointments. I always call the hotel personally before booking to ensure the shower is either roll in or has a seat for disabled people. When I called this hotel, the person that answered had to physically go check the room, which required me to wait for awhile. Then I asked if they had a pool lift. She didn't know and had to check with her manager. I said that was an ADA standard and was the law. She came back on and said they have concrete steps goin into the pool which makes them ADA compliant. What? Really! I asked how could a person who couldn't walk use their pool? She said 'I don't know that's what I was told by my manager'. I was outraged. I have never been treated so badly at a Hilton before. I informed her that was not ADA compliant and they were breaking the law and hung up. That definitely not an example of good customer service.