Located right by Market Plaza; Close to everything; especially Kurs Park which is like NY Central Park. The hotel has a policy of every other day for housekeeping but you could request everyday as needed. The hotel is a bit dated. The bathroom is small and poor designed. The bathroom amenities (soap, shampoo) are low quality. Please bring your own. Towels are worn out. The restaurant is good. Breakfast is tasty but very limited options. Staff are super friendly. Housekeeping is bad. I had a trash bag that they didn't collect for days. Shampoo, body wash are running out but never got replaced. This was before I decided to get my own since their products made my skin dry and itchy. They forgot to replenish water or the minibar as required for Privilege Room.
Perfect location for walking around Wiesbaden. Rooms were very large and had everything you could want. Small kitchenette and large shower. Very clean and the staff were all wonderful. Will definitely stay here again when visiting Wiesbaden.
We have enjoyed this hotel several times over the years, specifically to attend the GO EAST Film Fest. Staff--to include the breakfast & cleaning personnel--are consistently super helpful & friendly. The breakfast buffet is excellent, but the main advantage is the hotel's location in the city center. Disadvantages are the extremely tight underground parking & this time--unpleasant toilet smells!
We booked this hotel because our friends recommended it. Apparently, as they said the quality has plummeted down in comparison to their previous stays. Rooms are good size and very clean, beds comfy, the pillows, however, are old and lumpy, it’s time to replace them. I couldn’t get shower water temperature right, it was going from hot to cold without me changing the setting. A disappointing experience with the hotel air-conditioning system. We stayed on the days when the outside temperature was ranging +28+32C but the hotel already switched the system to winter mode and our room felt boiling and stuffy. We were kindly offered an upgrade and the new room was on a different side and slightly cooler but I heard other guests complaining to the hotel stuff about the same problem. I would like to thank the gentleman at the front desk, who moved us from 640 to room 345 on 18th August, I’m sorry I didn’t ask his name but I want to make the hotel management aware about his professionalism and patience that he demonstrated while dealing with our complaint. Breakfast was decent and tasty. Bar team is friendly, I had great hospitality experience, Merci to the Iranian bar manager Isa (sorry I am not sure how to spell the name). The hotel is walking distance from The Museum which I recommend to visit and the Old Town.
Absolutely amazing experience!! Very Friendly staff, EXTREMELY accommodating, great breakfast buffet, and VERY clean rooms. Really happy with our stay. Also has a tiny corner in the lobby with a few activities for kids such as books, puzzles and blocks to play with. Underground parking available with an extra fee if desired.
訪訪客Das Hotel ist sehr zentral gelegen, in der Nähe des Kongresszentrums und auch zur Innenstadt. Das Team ist äußerst motiviert und zuvorkommend. In dieser Freundlichkeit und Kompetenz erlebe ich das selten! Frühstück ist sehr gut gewesen und die Dame, die zuständig war war ebenfalls sehr sehr freundlich! Das EZ war sehr klein, jedoch sauber und funktionell! Sauna vorhanden und Fitnessraum. Alles in sehr gepflegtem Zustand!
訪訪客用戶Great hospitality and service, and a very comfortable room After arriving from a trip and some awful nights in another hotel, the receptionist was extra considered. He even called 10 minutes after arriving in our room to check if everything was alright. The room was also very comfortable, and the bartender in the bar was almost as friendly and considered as the other employee.
訪訪客Den 3 Sternen entsprechendes Hotelzimmer. Das Hotel bietet ein außergewöhnliches Frühstücksangebot ( selbstgekochte Marmeladen, Granola ( so so lecker), Kuchen, Ingwer Shot, Laugenkringel mit Körnern, …). Den hoteleigenen Parkplatz in der Garage für 15€ pro Tag finde ich in Ordnung.
訪訪客Hotel sauber, Personal freundlich, Lage gut. Zimmer klein, Bad noch kleiner. Matratzen gut und fest. Wasserkocher (verstaubt und verkalkt) mit Tee und Kaffee gratis. Zimmer zum rhein mit Balkon. Klingt nach einer guten Idee, ist bei hitze in Wahrheit eine Katastrophe: die Sonne knallt hinein Klimaanlage gibt es nicht, Zimmer haben dann 30 grad und mehr. Offene Fenster bedeuten das feeling neben eine oft befahrenen Straße zu liegen inkl Abgasgeruch. Hotel hat winterbettdecken auf den Zimmern. Ventilator nur auf Anfrage (auch verstaubt). Meiner Meinung nach sind solche Zimmer im Sommer für den Preis nicht zu vermieten.