The hotel is quite simply AWFUL. Just a short ride from ICT airport we booked here for 3 nights while awaiting to check in to our long term accommodation. We were collected from the airport by the hotel shuttle service (although I did have to call whilst waiting as nobody arrived - they did then arrive approx 20 minutes later). We were greeted by a group of homeless people wandering about the car park. Upon entering the hotel the smell was immediately disgusting - a sulphur/sewage smell that only got marginally better in the days we were there. We were checked in by a lovely man, and we went to our room on the 4th floor. It was small and the pictures on the website are certainly from several years ago or filtered! The room is incredibly dated and did not feel clean! After a 16hr flight we decided to shower and rest, so ordered pizza and had an early night. At approx 2.30am my son and I were woken by what sounded like a woman being attacked in a nearby room. She was screaming and shouting for approx 30 minutes and a male could be heard arguing back. As a female travelling with my teenage son I did not feel comfortable going out there, and regrettably did not think to contact the front desk by phone due to being jet lagged and tired. At 6.30am I went to reception to inform them of the problem and ask them to check that nobody was in trouble on the 4th floor. The man in reception was lovely but said nobody had contacted them about a problem. I asked them to check CCTV and they said they would. They also offered to move us to the 5th floor which we accepted. We had no further problems with noise after this. My son and I both received multiple bites that first night - o never seen any bugs but I daren’t look to close at the mattress etc. the beds are very springy and the pillows are tiny!! The whole hotel is incredibly run down. The corridors are worn and dingy - they are hot and no air circulates outwith the rooms! The breakfast is questionable able in terms of hygiene and quality - although the self made waffles are delicious. The rooms are serviced every 3rd day although you can request more towels if needed. The gym is work and dated, the laundry was out of use. The pool area is often out of use and although also worn and dated did get cleaned daily. The hotel do not seem to do anything about the homeless people that camp out in the rear car park and approach you as you enter/exit the hotel grounds. The only positives I can say about this hotel is the room air con is good and the airport shuttle service good. It is most definitely nowhere near a 3 star. Wyndham should wash their hands of this company that use their name!! Really and truly avoid this hotel at all costs, spend a little more and go to the better chains in the old town or a little further out of the city. I was so incredibly relieved to leave and will never return.
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