LilyRose飯店

When we booked, we booked bed and breakfast, The booking confirmation clearly said 1 twin room and breakfast at The Granby with the voucher that was left in our room, when we arrived, we had a double room and there was no voucher for breakfast. We were moved to another room and were told that the breakfast policy had changed, but no one had let us know. We were told that we could help ourselves to breakfast that was in the hall downstairs which isn't what we had paid for. At the time of arrival on the Friday there was a carton of milk in a fridge that wasn't working and that was all, on the top were some cereals, cereal bars, bread roll with chocolate chips in (which were nearly out of date) and apples. This isn't what I would call breakfast and it is no good for anyone with special dietary requirements like gluten, sugar or dairy free as there was no choice. By Saturday afternoon the fridge had been filled up with bottles of water, orange juice and yogurts and the fridge switched on, but by Sunday the fridge wasn't working again and the yogurts and fruit juice that we had on Monday morning were no longer chilled. The housekeeping was poor, on arrival the first thing that you saw was a dusty dresser and mirror in the hall that you could write your name in and everywhere was generally dusty. It also said in our documentation that if you wanted anything to ask a member of housekeeping, but we never saw anyone.

Very poor We stayed in this hotel in October 2024. We don’t usually leave bad reviews but unfortunately this was the poorest experience I have ever had in a hotel. The room was really unclean upon arrival, looked like it hadn’t been cleaned properly since the last people stayed. Raised this with the host and asked for it to be cleaned either that night or the following day and was assured it would be dealt with but the room wasn’t cleaned for the whole weekend. After complaining, the host asked us to leave them alone as it was a Saturday night and they were out trying to enjoy themselves. In the end host said she would refund us for one night but then completely ignored all our messages when we tried to follow this up.