布魯克蘭飯店&SPA

Everything about the hotel was amazing. The staff were so friendly, it was spotlessly clean and the food was top notch. Would definitely go back.

All good.

Arrived at Brooklands hotel there is one receptionist, on the telephone ignoring customers. If reception is busy I would expect two staff on reception. Car parking is not included in price that’s an extra charge, £14 which I would expect in a busy city centre but not an area with next to no public transport and plenty of land for parking. We arrived a bit earlier as the local roads were clearer than expected, I asked if we could check a little earlier 1.5 hrs if our room is ready, I was told your room is ready but we will be adding an extra charge of £15 if you want to get in early. Now I understand the concept of a charge for prebook early check in as housekeeping staff need to rescheduled etc but if your room is ready why add a charge. What happened to good old customer service? Brooklands need to understand they are in the hospitality industry. The room it’s self was a let down our view should have been on the track we got trees in the way it definitely wasn’t as per what the pictures on line indicated Tea and coffee making in the room, there was one cappuccino one hot chocolate there was two guests in our room so if both wanted a hot chocolate or the cappuccino one was unable. It just felt like penny pinching, the room was clean and decor was nice the bed was comfortable but over all the hotel is a let down I refused to use any other facilities after my awful reception experience. I would not recommend staying here stay in a better local hotel

One of my best days When we checked into the hotel, we were assigned a room that was different from what we had booked. I believe this was due to a technical issue rather than human error. After a short while, the hotel resolved the issue and upgraded us to a stunning suite. The lady at the front desk, who I believe was called Niina or something similar, was fantastic and very helpful. This hotel quickly became one of my favorite places to stay, and I have stayed in many hotels. We enjoyed a delicious evening meal in the restaurant with high-quality food. The breakfast had a wide selection of fresh items, unlike other buffet breakfasts where the food can be dried out. The staff were friendly, and the setting was brilliant, overlooking the track. A bonus was the Mercedes village and Brooklands Museum next door, which both offered plenty of activities for everyone to enjoy. Overall, we had a fantastic day and highly recommend this hotel.