We stayed here for 5 nights. The 1 bed room was large enough for a family of 4. When we got to the room it looked like it had been unused for maybe a weel or 2 because there was a layer of dust on the counters, side tables etc. We complained about that to the manager and they promised to have it cleaned but nobody came. The kitchenette was fine but there were so supplies! No plates, utensils or any cooking equipment. We complained and asked just for 1 pot to heat up baby's milk but they couldn't make that happen. We had to purchase paper and plastic goods but weren't able to really cook a meal as we had hoped. They said it was because of covid. It was a nice clean facility but we really had to call room service for everything--extra towels, coffee refills (they are single serve not sold at stores), and to take the garbage that filled up each day. Bathroom was spacious and several ppl could use it at once. Balcony was nice but had a lot of palm tree debris on it so we had to call to have that swept up too. Pool was also nice but a bit top cold. They don't have it heated. Main lobby was very pretty as well as the grounds. The dust on counters and no kitchen supplies were surprising but overall the stay was good. On the weekdays we seemed like there was nobody else there and we had the resort to ourselves but then on the weekend it filled up a bit. There was a wedding, a gymnastics competition. The food served at the bar was good and we were able to eat that poolside which was very convenient with 2 little ones. Manager said we could order food and drinks at the poolside tiki hut bar but it was never opened when we were there.
92 評價