克利夫蘭 - 韋斯特萊克希爾頓逸林飯店(DoubleTree by Hilton Cleveland - Westlake)

I paid for king bed they didn’t tell they were putting me in a room with a double bed I complain they told me they were Out of king beds

Great for kids, swim pool is accessible to room. Good for winter swimming vibes and the chocolate chip cookies are a 10/10

amazing place !

I have given this Double Tree location that's waiting because of all the times that my family or myself has stayed at a DoubleTree I have never experienced then I'm concerned of staff not caring about their guess not being comfortable. When arriving to this location I discovered that there was some type of Convention of some sorts going on involving an extreme amount of young children, which is okay as long as they're parents aren't being children meaning that they are supervising their children and having them behave as if they are in public. Do that then the staff and ownership of the hotel should make sure that they are held accountable for not supervising their children. The children were running around throughout the hotel all of the floors cursing profanities, playing ding dong ring on the room doors, running and yelling within the hallways, bumping into guest not excising themselves, in the bar! All of this is absolutely unacceptable and asinine. In the top it all off I had a double room and one of the best pillows are blood stains. When bringing home williness situation to the attention of the manager on staff, he did nothing and really did not seem to care. He informed me that I had to speak to the general manager the next morning, but upon arriving to the front desk the next morning I supposed to never be there in that day and was not coming into the next day. After going over the situation with that manager the next day that was on staff she informed me that being

Comfortable rooms, check in was very nice with warm cookies. Disappointed in the temperature of the pool and pool area. Much cooler than would have liked. Also disappointed in the service we received after check in. Room was for 4 adults, but were only given 2 towels. Asked for two more, was told they didn’t have any right now. Waited until morning and asked at the front desk again. Was given two more towels, and attitude about it. This is our second stay here. We are not hard people to please, and don’t expect each hotel to be absolutely perfect. We may or may not stay again next year.

It appeared they had one employee covering the desk and housekeeping and phones. He was doing his best but we waited a long time to check in and then were rushed through the process. We did get the cookies! There were buckets in the hallways to catch water. Rooms were not updated. Bathroom was not nice. Felt uncomfortable. We came from another hotel that was a two star that was much nicer than this “4 star”. Location for a quick stop on a road trip was good. But we couldn’t wait to get out of there. Was expecting so much more.