芝加哥希爾頓逸林飯店 - 奧克布魯克(DoubleTree by Hilton Chicago - Oak Brook)

Nice hotel!

This hotel was not up to typical Doubletree standards. My room door was propped open when I checked in. What???? Not safe! The elevators were excruciatingly slow and the walls were paper thin. I heard the couple in the next room arguing loudly followed by “making up” even more loudly. There are better choices nearby. I don’t plan to stay here again.

Checking in: one person at the counter. Not a welcome not a smile. Just demanding” ID and credit card”from customers. You get the feeling that he just wants you out of his sight. Room is only cleaned every three days… and this only if you request it be done! Breakfast 16.50 US. Mediocre at best…… Carpets throughout hotel are disgustingly dirty.Automatic stairs are not on, ever. Phoned front desk to book taxi for airport next day, was left waiting and at the end I hung up.Had to arrange myself using internet. Asked to talk to manager since apparently “the company that I booked the hotel through” had not submitted a credit card”. The manager is as useless as the rest of the reception . All he kept saying was:” that company I never heard from”(Trip. Com) Would not stay here again even if it was for free!. Overall this hotel looks more than tired…..

Wifi needs to improve drastically but everything else was great

Love it and the location just doesn’t have microwaves in the rooms have to go to the ice room

good！

Rooms beginning to date, carpet is questionable and the pool was inoperable

Our room was comfortable and simple. A coffee maker but no mini fridge or microwave. No housekeeping unless requested. Some minor wear and tear. Quiet room. Comfortable bed and bedding. We were happy to have a covered parking spot especially during the winter. Restaurants near by. Meeting spaces were adequate. No-frills kind of stay which is fine for the price we paid!

I booked a night for my bachelorette hangout with my girls to get in the pool to relax. To then find the pool was closed. When I booked, it didn’t say it and it would’ve been nice to be told when I checked in instead having to find out at night then not wanting to get dressed to Uber all the way to lifetimes pool. Then when checking out the lady had an attitude when I mentioned how I felt. Also the bathroom looked like it was falling apart. I paid $162 for one night. Totally wasn’t worth it.