西薩克拉門托設有健身房的飯店

乾淨,組織良好。 空間大,新開張。 值得入住

NO SLEEP! NO AC! Stay Away! We were here for one night and paid $200 for this dreadful 2-star property. It looks like nice enough on the surface, but that superficial veneer is soon shattered. The bed was a saggy back-breaking torture device. Your spine will not soon recover from your stay. The AC worked well enough until we tried to turn it off. Maintenance could not get the thermostat to work either; she yanked the entire cover off of the AC unit and disconnected something inside. She said it might be the thermostat battery. So why not simply replace it??? By 2am it was so hot in our room on the fourth floor, I tried to turn on just the fan, but the entire system had been disabled. Tried to open the window, but only opens 2 INCHES! It was suffocatingly stuffy and hot in the room. At 4 o’clock in the morning some awful rumbling started; the windows were actually vibrating. I got up and looked out the window. Apparently, they are next door to a massive big rig trucking hub. At 4am they turn on the engine of every single truck there and just let them idle for hours until they’re needed—that night there were 14 deafening diesel monsters. It was so bad I left my husband in the bed and crawled over to the sofa. A truly, truly horrible experience. What made matters even worse was when I spoke with Terry Stewart on the phone, the property’s sales manager, after we had returned home. He was defensive, pissy and utterly unhelpful. I realize they have no control over their neighbors, however, all we asked for was a QUIET room— that was our ONLY request. They could’ve put us on the other side of the hotel away from the entire fleet of NOISY diesel big rigs. His response to the problem with the AC was to get very hostile and aggressively demand “You told them to turn it off!!!!! Right, right? DIDN’T YOU!!!!!!??????” No, I didn’t. I asked them to FIX it so we had control over the room temperature for the duration of our night. This location is absolute rubbish. Management is hostile and rude if you have an issue. Stay away. If you require Springhill Suites, there’s another one less than 10 minutes away that’s more highly rated and must be quieter.

我們與這家酒店的工作人員有過糟糕的經歷,要求經理與我們聯繫4次。他們讓我70歲的母親坐在大堂裏哭鬧,在她原來的房間發現一個蟲子後,她瘋狂地離開了。半夜,一隻子爬到我媽媽的身上,她只好着腳下樓去給店員看,店員隨後向她道歉,給了她一個新的房間。她不得不上樓重新收拾她的東西,然後在凌晨3:30搬進新房間。然後,夜班服務員在早上5:30起牀,叫醒她,告訴她房間是爲那個星期六預訂的,她必須再搬一次。我媽媽又收拾好她的東西,然後搬到大廳打電話給我,再次打包她的東西,同時着柺杖到處走。當我和夜班服務員談話時,他的藉口是,他回家前試圖處理局勢和房間變動,而不是將它留給新來的員工。完全是一個糟糕的決定,基於前幾個小時。如果運用一些常識,讓那些70歲的女人睡覺時,就會很容易避免,然後她起牀後,就會處理好。我要求經理在早上6點醒來發現我母親在大堂處於這種狀態後儘快給我打電話。夜間工作人員的糟糕決定完全不能接受。他們確實在早上試圖改正錯誤,早上的辦事員努裏薩對此很有幫助。最根本的就是 Manager 多次拒絕 給我打電話,我在前台留了3條信息 打了4次電話,現在已經4天了 還沒有回覆,強烈建議不要推薦這個位置如果經理只是表現出一些禮貌,打個簡單的電話,這個問題本來是可以完全避免的。

We stayed at this hotel with a baseball team that was in the area for a tournament. The sales staff (Christina) worked with us to get a group rate for the team and families. Upon our arrival, we were greeted by wonderful front desk staff (Arleny) that not only had all of our keys already set up for us prior to arrival, but had bags with water and snacks for each of our players and coaches. The hotel rooms were very nice, clean, and comfortable. When we came down for breakfast, everything was well stocked, including the bacon! That isn't always the case in hotels we've stayed at before. And the breakfast area was kept exceptionally clean. All of our players said that the breakfast at this hotel was much better than the location we stayed at the previous year (Shout out to Toni who was running the breakfast area). We hope to return to this same tournament next year and you bet we will be staying at this hotel.