西棕櫚灘機場希爾頓逸林飯店及度假村

Hotel un po’ datato, in camera moquette e bagno davvero da rinnovare. Per essere un hotel della catena Hilton mi aspettavo qualcosa di più.

I the front desk know how noisy the room was from the highway. The floor smelt awful. They gave me floor dryer, which I didn’t realize until after a day does nothing but stir up all the mildew from the floor. It made it almost unbreathable in there the windows don’t open for safety reasons, of course I totally understand. What was not accommodated. They did the best they could with what they had.

We arrived at the property around 10ish PM to check in. Upon check-in the representative Yasmin advise me that I had a king room. I told her I did not. She went back-and-forth about seven times when she told me, Yes, Expedia‘s reservation came through as a king bed reservation. I told her That was not true and I showed her my reservation on my ******* app. She then said “ohh”at that point the manager was walking by and asked what was going on. She told him that one of their employees whose name starts with a “M” changed my room from two double beds to one king bed and they no longer had any rooms available. ( how quick the story changed ) The manager said oh we’re sorry there’s nothing we can do. at this point it is almost 11 PM. My children had a national competition w/ a 6AM call time. we were tired. the manager, Christian stated that they’re allowed to do that with any reservation they receive. My reservation was paid for in advance in full, so there was no reason for someone to change it. When I asked, where would my children sleep? He told me he would give me a blanket and a pillow and they could sleep on the floor, I was floored. I told him that I would not pay to sleep on the floor. He stated he would contact ******* to give me a refund. He never did. I had to contact *******, They ended up giving me a refund. We called them multiple times for the pillows and blankets. They never answered the phone and hung up on us three times. Be careful booking this hotel.

The facility is run down, the continental breakfast is sad, the pool gave my boyfriend hives from the Ph being significantly high and the department of health had to come for the pool.

Hotel was beautiful and very clean. Staff and shuttle drivers were the friendliest of any hotel Ive ever been too. Very convenient to airport. Breakfast was excellent!