西棕櫚灘Residence Inn 飯店

Amazing service would highly recommend

The hotel is very nice ..

We booked this hotel with certain expectations, but unfortunately, our experience was far from pleasant. First, we were told that cribs would be provided, but upon arrival, we were informed that there were none available. After contacting *******, they were able to find a “spare” crib, but it was an inconvenience that shouldn’t have happened in the first place. The parking situation was even worse. There was no available parking when we arrived, as multiple guests had taken up several spots. A truck with a boat occupied 9 spots, and a minivan with a trailer took 5. Despite the hotel being fully booked for the weekend, they allowed these guests to take up 16 spots between them. My husband had to stay in the car until 5:30 a.m. when someone finally left. The front desk staff was unhelpful, and when we asked for a solution, they simply suggested parking in illegal spots—though there were signs everywhere warning us to park at our own risk. Once we finally made it to our room, the situation didn’t improve. The shower was filthy, with hair left behind from previous guests. To make matters worse, two of the pillows smelled as though they hadn’t been washed before our arrival. Overall, our stay was frustrating, and we won’t be returning to this hotel in the future. There were too many issues that could have easily been avoided with better communication, management, and cleanliness.

Great stay Very nice hotel and Orlando was wonderful and very accommodating. We called and asked if we could have the first available room since we were driving in from out of town to attend a wedding that started at 3 and we needed to get dressed. Orlando made sure we had a room available when we arrived at 1:30. The room was clean, spacious and comfortable. Definitely recommend.

Très déçu pour ma deuxième année à cette endroit. Ce n’est pas comparable à ce que j’ai vécu l’an passé. Nous avons écourté notre séjour vu les désagréments. Odeur désagréable dans la chambre (j’ai dû aller acheter du febreze pour camoufler l’odeur et acheter du produit pour traiter des coquerelles) Pour le petit déjeuner, peu de choix Pour avoir des serviettes si nous demandions à l’accueil la réponse était y en a plus on va venir vous les porter et personnes ne venait par contre lorsque tu demandais au femme de chambre tu avais du bon service