Hotel Neo Puri Indah - Jakarta的評論

住宿方回覆: Dear Mr./Mrs. Lailailing,Warmest greetings from Hotel Neo Puri Indah Jakarta!Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to provide clarification regarding our reservation policies.Please kindly be informed that when making a reservation, guests are given the option to choose between a refundable or non-refundable booking. As stated in the terms and conditions, non-refundable reservations cannot be modified or canceled, and this policy is clearly outlined in the confirmation email or voucher received upon booking.These policies are standard across online hotel reservations and are implemented to ensure fairness and consistency for all our guests. The hotel is committed to honoring the terms selected during the booking process, as we rely solely on the issued voucher to provide accommodations.That said, we always strive to be as accommodating as possible. For reservations where a request for modification or cancellation is made at least three days prior to arrival, our management may be able to assist further depending on the situation.Please do not hesitate to contact us directly should you have any questions or need further assistance. We value your patronage and look forward to welcoming you again in the near future.Warm regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Mr. QD Zailushang , Warmest greetings From Hotel Neo Puri Indah JakartaThank you for your review! We're glad you enjoyed the comfort of the room and the convenient location. We hope you always find it easy to shop and enjoy the dining options around the area. We look forward to welcoming you back next time.Regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Mr. Bill Zhang ,Warmest greeting from Hotel Neo Puri Indah JakartaThank you so much for your review! We are delighted to hear that you were satisfied with the cleanliness of the hotel, our service, and the convenient location near Lippo Mall. We look forward to welcoming you back on your next visit.Regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Mcvision, Greetings From Neo Puri Indah Hotel Thank you for your detailed feedback. It is unfortunate to learn that we could not live up to your expectations in certain aspects.Our team is continuously enhancing the service and facilities for comfort and to meet our Guest's satisfaction. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We would like to get in touch with you directly to learn more about where and how we fell short in details. Would you kindly contact us directly.Thank you again for sharing your thoughts and we look forward to welcoming you to our hotel.Best Regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Sir / mam,Warmest greetings from Hotel Neo Puri Indah JakartaThank you for your feedback. We truly appreciate your comments regarding cleanliness and comfort. We will address the concerns you mentioned about the sheets and the toilet to ensure our standards are consistently maintained. We're glad to hear that our front desk service was welcoming. We look forward to welcoming you again and providing you with an even better experience.Best regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Guest ,Thank you for your feedback! We're glad to hear that you were satisfied with the cleanliness of the room and the quality of our service. It's also great to know that the hotel's location was convenient for you, with nearby shopping areas that are within walking distance.We look forward to welcoming you again in the future and providing an even better experience.Regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Mr. Hui ,Warmest greetings from Hotel Neo Puri Indah JakartaThank you for your feedback. We are sorry to hear about your experience during your stay. We will take your comments regarding the room noise and breakfast quality into consideration and work on improving these aspects. We hope to have the opportunity to provide you with a more comfortable stay next time. Thank you for your understanding and support.Best regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Sir / Mam,Warmest greeting from Hotel Neo Puri Indah JakartaThank you for your kind review. We're glad to hear that you found our place clean and enjoyed the service. We truly appreciate your feedback and hope to welcome you back soon. Regards,Panji Dwiswara | Hotel Manager

住宿方回覆: Dear Sir / Mam ,Warmest greeting from Hotel Neo Puri Indah Jakarta Here’s a reply in English for the review:Thank you for your feedback. We're glad to hear that you found our service affordable and convenient for your travels. We always strive to offer great value and easy access to ensure a comfortable experience. We look forward to serving you again.Regards,Panji Dwiswara | Hotel Manager