西好萊塢My 12 Step Store附近住宿

真的很喜歡這個位置,適合在WeHo進行活動。工作人員很友好,房間也很安靜。除了停車費之外,牀有點不舒服,中間下垂,他們沒有爲我鑽石狀態提供任何com升級,但這是可以理解的。距離餐廳、商店步行可達,就在拐角處的星巴克就在幾步遠的地方。會再次入住這裏。

酒店位置一般，出行租車或者優步比較好，住了四個晚上，第一晚入住扣了400刀預授權，是告知過的，第二和第三晚分別扣了我35和250刀，是沒說過的，酒店前台也查不出為什麼扣，衹有連夜和銀行聯繫，搞了半天，當中客房服務還偷了我一個新的有吊牌的娃娃？還說以為是垃圾，反正真的非常不開心

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

酒店有3-4層,泳池景色很美。 房間寬敞,牀很大。 但是酒店裏有很多裝修的味道。 而且洗澡的時候水不會很快掉下來。 位置很好,週邊很多酒店,去其他酒店吃早餐,很方便

蒙德里安 Valet 司機 GQ 令人愉快,超級樂於助人!如果每個 Valet 的人都能如此甜蜜、迅速和真誠!他超越了!感謝 GQ 你是夏威夷 Jen 的 Aloha

Management here does not really care for their customers. After being out a whole day and coming back to my room at 4pm to change and shower for evening activities, my room was not cleaned. I had to use dirty towels to dry myself off. When you think of a 5-star experience in WeHo, this definitely does not come to mind! When I went to bring this issue up, I was lied to by front desk staff that they did not clean room since they wanted to maintain guest privacy and not enter my room unless I requested it to be cleaned. However, I was never told of this in check-in and this policy was not true when I asked the General Manager and others. If it was a real policy, they should have been upfront when I came to the hotel. I did not have a do not disturb sign either outside of my door. At a purported 5-star hotel, they should not lie to guests and also should be able to clean a room! Lesser hotels get this done right! Besides being lied to, I have been ignored. While I was at the hotel, I had spoke with the General Manager about my bad experience and she said she would make it better for me. I was really happy to hear that and that you she listened to me. However, I wanted a broader conversation on what the proper hotel credit would entail. While I was leaving and entering an uber to go out one day, she came up to me proposed taking off $100 of incidentals, which I really did not think was fair after my experience / talking to family & friends. Given I had to hurry off as I was entering my uber during the convo, I was not able to have more than a 30 second exchange. She said she would be able to speak with me more about my experience at check out. When I went to check out, she was not there. Disappointing, but the staff said they would email and call me back to finish up the conversation with her. A day goes by, no call or email. I call back checking in. Another few days go by, I call and let them know I still have yet to receive communication. I call again, and the same story. Now it has been almost two weeks, and I am being totally ignored. I rarely write negative reviews, but this is a terrible way to treat a guest at a hotel. I would not recommend this place as they truly do not care about guests through their actions. If you are reading this, I would like a call back / email back. Very unprofessional. - Lee

位置非常好，在西荷里活很安全。 環境：在西荷里活中心地帶

酒店位置很棒，步行不远便可抵达餐厅和旅游区。我们登记入住，把我们的东西扔进房间，然后立即离开。直到 10 点或 11 点我们回来才意识到他们没有把我们安排在我们预订的特大号床间。这令人失望，但酒店干净宽敞。我们会再次入住！

Outstanding hotel. The customer service is off the charts. The beds are so comfortable and service is outstanding free water and snack. I would only stay at this hotel. Nothing was an issue and anything you want you get. best hotel west hollywood