西好萊塢親子飯店

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

Management here does not really care for their customers. After being out a whole day and coming back to my room at 4pm to change and shower for evening activities, my room was not cleaned. I had to use dirty towels to dry myself off. When you think of a 5-star experience in WeHo, this definitely does not come to mind! When I went to bring this issue up, I was lied to by front desk staff that they did not clean room since they wanted to maintain guest privacy and not enter my room unless I requested it to be cleaned. However, I was never told of this in check-in and this policy was not true when I asked the General Manager and others. If it was a real policy, they should have been upfront when I came to the hotel. I did not have a do not disturb sign either outside of my door. At a purported 5-star hotel, they should not lie to guests and also should be able to clean a room! Lesser hotels get this done right! Besides being lied to, I have been ignored. While I was at the hotel, I had spoke with the General Manager about my bad experience and she said she would make it better for me. I was really happy to hear that and that you she listened to me. However, I wanted a broader conversation on what the proper hotel credit would entail. While I was leaving and entering an uber to go out one day, she came up to me proposed taking off $100 of incidentals, which I really did not think was fair after my experience / talking to family & friends. Given I had to hurry off as I was entering my uber during the convo, I was not able to have more than a 30 second exchange. She said she would be able to speak with me more about my experience at check out. When I went to check out, she was not there. Disappointing, but the staff said they would email and call me back to finish up the conversation with her. A day goes by, no call or email. I call back checking in. Another few days go by, I call and let them know I still have yet to receive communication. I call again, and the same story. Now it has been almost two weeks, and I am being totally ignored. I rarely write negative reviews, but this is a terrible way to treat a guest at a hotel. I would not recommend this place as they truly do not care about guests through their actions. If you are reading this, I would like a call back / email back. Very unprofessional. - Lee

酒店房間空間還可以 地理位置很好 去熱門景點都不遠 酒店貌似才剛開 大堂還在裝修 現在弄了個臨時的大堂停車費一晚46美金 服務人員很熱情 各方面都不錯 除了我們房間空調實在是太吵了 不知道是衹有我們這間房是這樣還是都這樣

莫名其妙離店的時候說要收Amenity Fee，好像是30刀，一開始入住的時候也沒有任何說明過。不知道對應的費用是不是指一次性牙刷牙膏。 房間裏有酒水和小食，但都沒有任何標價。 酒店比較新，所以衛生還可以。但房價相對來說性價比很低。不推薦入住！談不上有任何好的體驗

酒店有3-4層,泳池景色很美。 房間寬敞,牀很大。 但是酒店裏有很多裝修的味道。 而且洗澡的時候水不會很快掉下來。 位置很好,週邊很多酒店,去其他酒店吃早餐,很方便

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

酒店位置很棒，步行不远便可抵达餐厅和旅游区。我们登记入住，把我们的东西扔进房间，然后立即离开。直到 10 点或 11 点我们回来才意识到他们没有把我们安排在我们预订的特大号床间。这令人失望，但酒店干净宽敞。我们会再次入住！

When arriving at the beautiful 850 West Hollywood Hotel we were shown to our room and that's when I noticed that we where in the wrong room type.  I proceeded to talk with reception to explain that we were in wrong room but to my surprise we were informed this was the correct room.  I said no, our room has a balcony with views of the city and that was the primary reason that I booked this hotel (as per booking. com room description).  Reception told us that our room type (Deluxe King Room) didn't all have city views and that they don't have any available that do have city views left, I was totally gutted as this was a special occasion booking and the views was everything, the Los Angeles skyline.  I also spoke to the manager but again was told they were fully booked.   Not only did the room given to us not have the views but this rooms view was the bushes and the neighbours scaffolded walls.  All our windows were frosted glass so we couldn't even see out of the windows at all either, felt very claustrophobic in the room.  The balcony was the width of a single chair and not a comfortable environment due to terrible view of bushes, walls, scaffolding, dust and the loud construction works going on next door.  The construction work was very loud and intolerable and at no point during booking or check in were we informed of these works.  Being on the second floor there is obviously people in the room above and hearing them is not unusual, however the insulation is really bad so it was like being under a classroom of stomping children.  Windows didn't close properly either so noise was always a constant either from building works, street noise or traffic.  In summary the room was a claustrophobic box, stomping noises from ceiling,  outside noise, opaque windows and a tiny balcony surrounded with bushes, scaffolding and workmen using jackhammers.    Our booking included breakfast as per description,  this turned out to be a continental breakfast,  I use the word continental loosely.   Breakfast was a pastry, orange juice or coffee with one cereal choice that was the same everyday.  This is not acceptable to be called breakfast of any description.   We therefore had to eat and pay outside the property,  an expense that we didn't budget for. After checking out we were charged a resort fee that they didn't tell us about, I only realised they had charged this after I got an alert from my credit card.  I had to return to them and explain I had already paid all monies for my stay via ***********.  , once they had double checked our booking they refunded this In conclusion, our 3 night stay in West Hollywood was completely ruined due to not receiving the room we saw advertised and being out of pocket paying for proper breakfasts.   I would like to say that the manager Virginia is a lovely person and made us feel very welcome and is to be commended.