倫敦希思羅麗芮飯店

Environment and facilities are excellent, the foods restaurant inside hotel are good as well.

This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable.

When I check in,I pay the breakfast fee at the reception desk.But when I went to eat breakfast,the staff says he couldn’t find, let me wait long time.I booked a taxi after breakfast,waste my time and I can’t ate breakfast very good. I’m so angry

It was a very good hotel