西德梅茵/約旦克里克TownePlace套房飯店

Ok

Likes: Front Desk Staff — outstanding in every way; property location; easy parking [and free]. Dislikes: Daily breakfast hours [0900 is too early to shut things down]; condition of furniture in our room was substandard [doors wouldn’t close completely on chest of drawers + front panel ***** came loose and fell off]; For a room offering guests the opportunity to prepare their own meals, the absence of a properly-sized trash bin is shocking; The room’s lighting makes it impossible to see things [Atmospheric lighting just doesn’t cut it when one’s eyesight is challenged. Light bulbs being out didn’t help, either; For an 11 evening stay, a visit by housekeeping only once seemed neglectful. My understanding was a refresh every other day and a complete cleaning once every 7 days. If that’s not an accurate understanding, then that’s on me. However, if that’s the property’s standard, for us, it was not met.

💔💔💔 This hotel broke our heart - this was our normal go to hotel and one of favorite hotels in the country ! We travel a lot and probably stayed here 10 times - our last visit 2 years before this trip. Wow - the maintenance on the place has really gone downhill. The bathroom tub was filthy. All the pillows were these weird plastic things that were hot and uncomfortable. Breakfast on the first morning was absolutely un-edible and on the second day then didn't even bother to put it out (went down at 9:15 with a 10:00 breakfast cut out). I am hoping this was just a glitch trip with a worn down room - but we will think long and hard before staying here again.

Good choice! Last minute choice and a good one at that. Front desk staff friendly & helpful. Rooms are large, clean and comfortable. Like the added kitchen. Breakfast was well prepared and tasty.

Not sure I’d stay again. The room I was put in was on the main floor right next to the staff maintenance area. Location was convenient but a strange spot for a room. In my opinion the room was much smaller than what it appeared in the photographs, but the functionality of it was OK as it did have a, full-size refrigerator And microwave. The flooring in the kitchen area was messed up. Just look like lack of some maintenance. This hotel looks like it’s been there for a while and just needs more TLC and cleaning than what they’re currently providing. The staff was friendly. For the price, it was probably worth it, but I think the hotel could do better if they just spend a little bit more time maintaining the rooms.