Brittney
2023 年 7 月 30 日
Staff told us they would have house keeping come in and did not. Assured us multiple times on separate occasions they were coming. They never did. No managers on site. Beds are different heights, shower didn’t work properly, door didn’t lock, had to ask for pool towels cause there was none. Went to enjoy pool before we checked out and it was closed 8 hours for cleaning. After two days of a headache we checked out to find out they charged us again on a pre-paid room… every time we talked to any staff nobody knew what was going on or how to answer our questions. Everything was blamed on the remodel. Ruined our trip.
翻譯