古老門禁式飯店

由於出差，不得不在韋爾斯住一晚。位置位於市中心，非常適合觀光。工作人員非常友好，餐廳很棒。但。房間...天啊...房間一點都不好。正如其他人所提到的，通往房間的樓梯非常極端。我被預訂的房間顯然是逃生路線的一部分。因此，門上有一個「發生火災時打破玻璃」的東西，可以讓任何人進入房間。此外，鎖可能可以用生鏽的湯匙打開，因為它和酒店的其他部分一樣古老。所以，「安全」為 0 顆星。天花板非常低，所以請隨時注意你的頭部。床很舊，而且凹凸不平。現在，兩天過去了，我的背仍然酸痛。街上有很多噪音。暖氣開到最大——可能是為了補償根本不防風的窗戶……最後一個問題是缺乏早餐。晚餐時，我們詢問何時提供早餐，此時我們被告知他們選擇不提供早餐。餐廳關門後沒有工作人員。早上沒有工作人員。所以，這並不是一家真正的酒店——更像是一家不含早餐的住宿加早餐酒店...

This is a small hotel with very limited capacity, however, their single room, on the top floor, up a very steep staircase (be warned!) overlooking the Cathedral Close is a joy, and I was delighted to return after a gap of several years. The room has all one could wish including a comfortable chair in which to sit and admire the beautiful cathedral.

We loved this hotel! It oozed charming old style character, both inside and out, which you'd expect for somewhere dating back to the 15th century. We were in room 12- not huge but met our requirements, including being on the first floor rather than higher due to husband's sore knee. Nice bathroom, shower (no bath) with soap, shower gel and shampoo, and spotless like the bedroom, bedding and towels. We had a gorgeous, comfortable (fairly soft mattress) half tester antique bed (with two posts, curtains and a canopy). The room included a hairdryer, kettle and tea/coffee making amenities plus a bottle of (free) drinking water. Service was friendly and the breakfast was good enough, chosing from a range of cold and cooked options including vegan ones (even last minute as no one had informed the chef of my request for a vegan breakdast apparently!). Special shout out for Neil (chef and service) as he was particularly friendly and helpful but then again, all the staff were nice and friendly. Small niggles- TV was very small and the room smelt of cooked fish from the restaurant below in spite of keeping the window open all night (maybe palatable for some but definitely not me). There's no hotel parking (not unusual for hotels in Wells tbf) but we managed to find a spot on Chamberlain Street nearby (available from 6pm to 8am and thereafter only 1 hour's stay allowed) and then moved to Union Street carpark on Saturday morning (up to 3 hours allowed). Overall though, this is a lovely, friendly place to stay and just a few minutes walk from the high street, fantastic market with lots of unusual arts, ornaments, all kinds of goods and food/ drink (held Wednesdays and Saturdays) surrounded by lots of small cafes, and the hotel backs onto the beautiful cathedral green. Our room was street-facing with views of the gorgeous, old, characterful hotels opposite. We would definitely return here.

It is without doubt one of the finest views I have ever had from a hotel window - set upon the arch of the gateway to the cathedral, and looking back at the structure in all its glory. We had the much anticipated Room Nine, which is in the tower above the arch and has a distinctly medieval feel. its accessed by a thin passageway off the first floor, followed by a rather daunting accent up a winding stone tower stairway which is not suitable for anyone with either height issues or accessibility problems - Its an adventure, but be aware you need to be able to climb these steep steps to get to it! Once you get to the room its a treat. A hand carved four poster, the view, the sheer feel of history and nostalgia all add to the sense its a bit of a romantic fantasy. The bathroom, is a couple of steps below on the same stairwell just outside the door. Again, access wise its a little steep, and if you have had a couple of 'Ales' you need to be careful of the short journey down those steps. But its a great bathroom, one of the most luxurious I have come across. It retains period charm with a ostentatious full size copper bathtub, but mixes a bright modern shower and WC without any compromise. Hot water is there within seconds and room is huge. Me and my wife had the most wonderful two days, and Wells was another great discovery. Loads of pubs and restaurants. a food market on Saturday, the cathedral, castle moat and great explorations through the town. Sadly, we did not get chance to sample the restaurant that was attached to the property, we simply ran out oftime - but the menu looked very good. Things to know: A) Parking is not nearby, at least five to ten mins walk albeit flat. We opted for fifteen mins and parked for free to the north on the roads outside the town, but there are long stays at the Waitrose for a fee. B) Room nine (ours) is not suitable for anyone who struggles with access (as above), but most other rooms looked perfectly fine in this regard. C) Two o'clock check in, and eleven o'clock check out are generous nowadays - and a credit to the management. D) Staff were extremely helpful (even when we locked our key in the room by mistake). keys give access 24/7 E) Great nights sleep, not a sound except the occasional dull chime of a cathedral bell.

We stayed the one evening on our way home from Cornwall. Staff were very friendly and breakfast good, we sat out facing the cathedral. I'm afraid our room was very much in need of refurbish. Faded wallpaper and when you were in the bathroom you could hear the traffic outside as if there were no window in it. We went downstairs to ask if we could have another room or upgrade, but was informed ours was the last room ( I'd booked it weeks in advance, so I'm guess we drew the short straw - I'm afraid)

Booked into the Ancient Gatehouse in Sept 2023 for one night. Communication before arriving was very good. The hotel itself if very old and a most beautiful building. I have seen some reviews commenting about the smell and the stairs etc, which is rather ridiculous. The building is about 500 years old! This only adds to the charm. Views from the back of the hotel are stunning as it looks directly towards Wells cathedral. I forget her name, but the manageress was most helpful and very friendly. Unfortunately the restaurant was closed when we stayed so we are looking forward to eating there when we return in a few months time. If you don't like old buildings and creaky stairs then stay in a Premier Inn. We loved it, hence our return for 2 nights soon which we are very much looking forward to in a bigger room.