博爾頓飯店(Bolton Hotel)

The room is very tidy and big, even there is no parking available but the staff showed me a free space along the road to park overnight. There is even washing machine which surprised me and it was working well. The breakfast is good but price is 35 nzd not 19 mentioned in the trip site. I booked the room reading others' comment about the breakfast but to be honest the types of food is not so much and didnt meet my expectations.

Very convenient location. The room got everything I needed. The check in process was quick and the concierge did all the thing I asked.

Unfortunately not the best experience. Having seen comments that they are halfway through a refurb, I requested a refurbished room and was pleased to hear on checkin that we had one. Yay! But if the room we got was refurbished then I would hate to see the other ones. It’s a nice enough property, but we had 3 mistakes with room service. First a cheeseburger with no cheese, then instead of a fixed cheeseburger we were delivered just more sauce. Then we did get a whole new cheeseburger with cheese, but the patty was raw and inedible. Doh! Dessert was tasty, but we got the lemon tart delivered instead of the ice cream we ordered. The last straw was a noisy air conditioning unit which made for a poor night’s sleep. I would have said all this to the person at check out, but they didn’t ask.

Property is becoming a bit shabby. Doors creaking and laminate peeling. Not what I expected of 5 star accommodation. Not an international 5 star rating. NZ must have a different rating system. The staff however are excellent and very accommodating.

We mentioned to the staff in early evening how there was a loud humming sound that would ultimately keep us awake at night. The housekeeping team said they couldn’t do anything about it. It kept me up most of the night and was certainly a noise from inside the hotel. Not recommended if you want peace and quiet