惠靈頓瑞享飯店通過別出心裁的設計、美食和服務,栩栩如生地展現出這座城市的歷史和文化。從飯店可俯瞰古巴區,步行數分鐘即可到達餐廳、商場和 Te Papa 博物館。客房經過全面翻新,可為您提供優雅的休息場所,Forage 餐廳和酒吧共享獨特的用餐體驗和全景景觀。整個飯店覆蓋無線網絡,提供一個室內小型游泳池、健身中心和桑拿房。
Enjoyed our stay, central location, friendly helpful staff. We thought we had booked a wheelchair accessible room and I guess it was but it was very tight as far as manouvering a person in a chair around. Fortunately my wife still has ability to get out of chair and walk a few steps into toilet area etc but we did think that if someone had less mobility than her, it would have been way more of a struggle. Still enjoyed our stay, great place.
訪訪客The pillows were so soft.. my bed was so soft and comfy..had a great sleep.. room was quiet .staff friendly and so obliging. Always feel welcome and just q chilled environment..room clean.. restaurant great food.. I highly recommend ++++
訪訪客Disappointed our room was not the cleanest. And the pressure for the shower was very low. Shower over bath so very old. We went for Ed Sheeran concert so they doubled the price so for what we paid per night was way over the top but if you went at a time when nothing is on it’s a cheaper hotel. Staff were excellent thou very helpful. I would stay again but not pay the price we had to for concert. Full breakfast was complementary which was good location was great only 10 minute walk and you are down town.
訪訪客用戶My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.