惠靈頓飯店

Due to unforeseen circumstances, our family was unable to follow through with our booking at 'The Dwellington' for two nights Thursday 20th - 21st of April. According to 'The Dwellington's' cancellation policy, us being out of the 24-hour period, we knew we would be charged for our first night regardless. We were happy for this to take place. However, we needed confirmation that we would receive a refund for our second night. In the hope to speak to someone at 'The Dwellington' I rang 6 times on Thursday evening, and 7 times on Friday morning. I was most upset that no one answered their telephone, or took the time to call us back ( although their answering message says that they would call us back). We didn't have a lot of time but decided to go to The Dwellington in person. The crazy one-way street systems in Wellington are mind-blowing, and frustrating to say the least. After the trouble we went through to get to the Dwellington the receptionist told us we had been E-mailed to inform us we had received a refund for our second night. If you had spent 5 minutes giving us a phone call (the same amount of time it may take for an E-male) I would have appreciated this, and you would have saved us a lot of trouble and stress.

It’s been more years than I care to remember when I last shared bathrooms and toilets but, this was a very comfortable stay even if only for one night. The weather in Wellington was awful when we arrived so rather than walks as we’d planned, we managed to get a taxi. Just as well, as it seemed further than Google maps suggested and it was definitely not a flat walk. We’d arrived late due to train delays but our room card was waiting and we found our way to our room. Lugging heavy suitcases with us we noticed many of the younger residents were travelling a lot more lightly than we were. The room was clean and comfortable, more than adequate for our one night. Staff were helpful throughout. Breakfast was just enough for us and the hostel were happy enough for us to stay in the lounge area once we’d received news that our ferry crossing to Picton was also delayed. They arranged a shuttle/taxi/Uber for us to get to the ferry terminal as well. Great service.