We had high expectations since this was our third stop along the Resplendent Ceylon loop around Sri Lanka, after amazing stays at Ceylon Tea Trails and Wild Coast Tented Lodge. However, this place didn't measure up to those properties for numerous reasons. Unlike those hotels' incomparably elegant style and thoughtful amenities, this comes off as a generic luxury hotel with large but average-looking rooms (no art on the walls, no stylish touches). Our room was at the edge of the sprawling property (room 52, avoid) and had a strange and unpleasant smell, which staff tried to cover by spraying with a room deodorising spray, with only fleeting success. There were several problems with the plumbing, including a toilet that wouldn't flush properly and broken steam shower. The night of our arrival we waited 15 minutes to be seated at the restaurant, even though they do not take bookings; we also waited over an hour for our food to arrive. The family pool had no swim toys to offer besides a ripped, half-deflated football. The moon pool (which we only discovered the last day of our stay) was wonderful, but children are not welcome there. The location and views are amazing, and these flaws might be forgivable in a mid-priced hotel, but the astronomical price of our stay combined with the hotel's deficiencies in comparison to the other Resplendent Ceylon properties, plus the fact that Welligama itself has a ton of other more convenient options, makes this hotel feel like a bad bargain all around.
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