萊茵河畔魏爾Vitra附近住宿

Ein modernes und schönes Hotel im Zentrum von Lörrach. Moderne Zimmer und sehr ansprechende Restaurant und Bar. Die Superior Zimmer in den oberen Etagen ermöglichen einen tollen Blick. Die Betten sind hervorragend und die Zimmer sowie insbesondere auch die Badezimmer sehr großzügig.

Perfect stay for one night before departing from BSL airport. Had been on Viking River Cruise so left at 11am to tour the historic Basel, Switzerland. Arrived at hotel around 2:30pm. Had an excellent lunch at LaCave. All in french so they had to help us interpret. Had a huge room, coffee maker, TV, nice hot shower, books, robes & slippers available. Dinner at LaCave was excellent. Madelines at night time with tea in room all complimentary. Staff at desk very nice day, evening & night. Helped with shuttle to airport in very early monring. No breakfast at that hour. I would definitely stay again and recommend to all my traveling friends. Rate was good and included trip to airport.

Our 3 day trip in Basel concludes on more positives than nagging issues. First the good part: Staff such as Steven, Catia and Michael are worth mentioning as they did their best to accommodate our requests. In general the front office staff seems rather well trained and courteous. Secondly the location of this hotel is ideal. With access to train, tram and bus stations within a couple 100 metres is very convenient. Sound isolation and sleep quality are pretty decent. Rooms are modern and seem to ve renovated recently. Ample parking available in the basement. The best part is the entrance of the hotel is within the private space and does not hinder public traffic. So parking the vehicle to offload the luggage is practical. I feel one of the best designs of this hotel is to be able to manoeuvre your car and allow guests to be able to safely disembark. Breakfast is decent and very clean setup. No signs of hygiene issues. And now to the few nagging issues: First the over engineering of elevators and their use can ve confusing at first. Staff should take time to read any messages and requests done through third party booking platforms. Although requests were addressed promptly but could have avoided delays. Room temperature settings difficult to comprehend for kelvins to Celsius conversions. Also the room was quite warm and slightly unpleasant in the evening. Breakfast should consider some infant friendly options too. Value for money - a miss for sure. Overall I would say it was quite a pleasant experience but the management needs to step up on making it a value proposition.

我們在hotels.com上訂了房間,給我們的房間和我們付的錢無關,給了一間沒有設計師燈的髒房間後換了房間,牀邊燈不見了。看起來他們在房間裏工作,最後一分鐘決定搬出去,因爲有預訂。可怕的枕頭,可怕的毯子,不是普通體面的酒店會使用的東西,特別是當你在推銷自己時。管理層故意把錯誤的圖片放到互聯網上,因爲它們只顯示一棟建築的照片,這並不那麼可怕。我們住的那棟只有部分顯示,但實際上看起來它就要被拆毀了。裏面有工作在進行,牆壁很髒,幾乎沒有裝飾。天花板的燈沒有燒,冰箱也沒有。我們試圖在大樓入口喝杯咖啡,但是一個工人告訴我們,咖啡不起作用...開始提一下,從一個壓力很大的禮賓部得到了態度,他對度假的人沒有同情心,在她管理不善的酒店裏度過了一段糟糕的時光!我們只是要求退款並離開了。生活太短暫,無法在向客戶撒謊的酒店中採取惡劣的態度。可恥。

酒店前台員工有禮貌，很好笑容，熱情好客。離車站有點遠，但是入住後會提供一張交通卡，可以在時間內無限次乘搭市內的交通工具，非常方便。推薦！

住在蘇黎世宜必思出租酒店之後,這是非常出色的。我對至少同樣但可能更多抱有希望。事實上,我們更少了。大房間。良好的浴室,一塵不染的乾淨。(需要我說,因爲瑞士是世界上最乾淨的地方)良好的地下停車場。每晚21法郎。我認爲這對城市酒店來說是好的。但是對我來說,這就是積極的結果。早餐是混亂的。麥片牛奶只能通過咖啡機供應。所以你需要等咖啡和茶線。我問他們爲什麼不能把牛奶和分開的罐子放在一起。答案是,這是出於健康原因,以防它變熱。什麼!它不會在罐子裏待不到五分鐘。選擇也很差。果汁機也壞了。工作人員似乎對一切都感到不安。接待處的工作人員效率很高,但並不比這更重要,我相信所有酒店的前台不僅應該高效,而且實際上應該熱情友好。位置很一般,但適合我們的目的。

#酒店位置# 酒店離機場很近有專門接飛機的車，24小時可以送飛機。處於瑞、法、德三國交界處。房間寬敞整潔、裝修很新很智能。衛生間裏有沖洗馬桶、電暖器、鏡前led觸摸等，衛浴設施很好用、花灑出水很好。入住以後有很溫馨的感覺

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o