羅徹斯特-韋伯斯特歡朋飯店

We enjoyed our three nights at the Hampton Inn in Webster. The breakfasts were good and the beds very comfortable. We were first put in a second floor room that had a heavy perfume odor. I went down to the desk to ask for a different room and the clerk (blonde with a tan) who had just come on duty (they had just switched shifts—this was about 3:15 on Dec 23) was rude to me when I told her the issue. She minimized our concern by asking me questions like “Do you wear cologne? Do you use Dove soap? etc.”. She finally very begrudgingly gave us a room on the third floor. This room was free of the odors. Other than the rude clerk, we very much enjoyed our holiday stay. All the other staff went out of their way to make our stay comfortable.

Absolutely horrible hotel and customer service!!! Booked this room and drove 2hrs because of the separate tub in room. Upon arrival there was NO tub in room. I spent an hour online with customer service who said they spoke with hotel to get me room I booked and that they would call me back in 2 hours to make sure it was taken care. They NEVER called back. The room was in horrible shape and Hampton Inn said I didn’t get an upgraded room because it was booked through HOTELS/EXPEDIA. I was offered no compensation or reimbursement for this unbelievable disaster

Great location, hotel, and price! Great location and hotel for what we needed. Great breakfast!!! Gym is OK, but better than other hotel chains.

Wonderful stay. Pool/hot tub facilities were well maintained. Breakfast had a good variety of options. The room was clean and bed was very comforatable. Will not hesitate to return!

Staff was wonderful. Friendly. Helpful. ******* screwed up my reservation and the staff fixed it for me.

Muy buena limpieza excelente olor buen servicio y en lo general le daria 10 buen desayuno me encanto todo